The Admissions team provides advice and guidance to prospective and progressing students, ensuring a positive and high-quality application experience. Key Requirements: Strong customer service skills across email, phone, and face-to-face interactions Ability to multi-task in a fast-paced environment Excellent communication, IT skills, and attention to detail Team-oriented, friendly, and able to work independently Enthusiasm for education and supporting young people Full training will be provided, along with opportunities for ongoing development in a supportive team environment. MAIN PURPOSE OF JOB To provide a responsive and efficient admissions service to prospective students, ensuring that all applicants receive up-to-date, comprehensive, impartial and client-centred information and advice. DUTIES AND RESPONSIBILITIES Provide information and advice about education and training opportunities to current or prospective students and apprentices to support their course choice. Answer enquiries via telephone, email, webchat and in person, ensuring enquirers receive a comprehensive and accurate response. Provide practical advice and assistance with the completion of application forms and enrolment documentation, as required to meet individual applicants' needs. Make timely and appropriate referrals to specialist staff or to external agencies as necessary to meet applicants' needs. Maintain accurate rec...