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Service manager

Ashford (Kent)
Finning International
Service manager
Posted: 10 July
Offer description

Join Our Team as a Service Controller!

Are you ready to take your career to the next level? At Finning (UK) Ltd, we are on the lookout for a passionate and dedicated Service Controller to lead our team of engineers and deliver exceptional customer experiences. With over 90 years of expertise as the largest Caterpillar dealership worldwide, we specialize in Heavy Equipment, Machinery, and Power Generation. Join us in our mission to provide unrivaled service across various industries, including mining, construction, and forestry!


Your Role and Responsibilities

As a Service Controller, you will:

* Understand Customer Needs: Identify and deliver the right resources to meet customer requests, ensuring a seamless repair process.
* Communicate Effectively: Maintain clear and consistent communication with customers throughout the service repair process.
* Plan Resources: Utilize capacity and capability planning to fulfill customer service needs efficiently.
* Lead Repair Processes: Oversee the entire repair process from identifying needs to closing work orders and invoices.
* Ensure Safety: Prioritize the health and safety of both customers and service employees.
* Manage Engineers: Directly supervise and mentor a team of 4-8 engineers, addressing performance issues and conducting regular one-on-ones.
* Drive Continuous Improvement: Use customer feedback and service metrics to enhance the customer experience and business performance.


What We’re Looking For

To thrive in this role, you should have:

* A Strong Customer Focus: A genuine care for delivering the best experience to our customers.
* Excellent Organizational Skills: The ability to manage multiple tasks efficiently.
* Effective Communication: Strong verbal and written communication skills.
* Safety Champion: A commitment to promoting safety in the workplace.
* Technical Knowledge: Familiarity with mobile and fixed equipment components and systems.
* Financial Awareness: Understanding of financial and commercial aspects of service delivery.
* Experience: A minimum of 3 years in a technical or mechanical engineering role, with previous experience in a similar environment being a plus.


Working Conditions

This is an office-based position where you will play a crucial role in our operations. At Finning, we believe our people are the heart and soul of our company, and we are committed to creating a diverse and inclusive environment.


Why Choose Finning?

We offer a competitive salary and a comprehensive benefits package, including:

* 25 days of annual leave + bank holidays (with an option to purchase an additional 5 days)
* Annual bonus
* Company rewards platform with discounts on holidays, entertainment, and more
* Up to 7% pension contribution
* Share Purchase Plan
* Healthcare benefits (medical, optical, dental)
* Enhanced maternity and paternity packages
* Support from a team of 40+ Mental Health First Aiders
* Employee wellbeing solutions and recognition awards


Join Us Today!

If you’re looking for a rewarding career with opportunities for growth and development, we want to hear from you! At Finning, we are proud to be an equal opportunity employer, and we actively encourage individuals from all backgrounds to apply. We are also a forces-friendly employer, committed to supporting those who have served in the armed forces.

Take the next step in your career and become a part of our dynamic team at Finning!

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