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Performance and Corporate Reporting Lead
Head of Performance and Corporate Reporting
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
This role exists to provide senior technical and analytical leadership for performance and corporate reporting during a critical period of transition in the organisation’s data and reporting landscape. The postholder is accountable for ensuring Executive, Board and external reporting requirements are clearly defined, technically robust and delivered at pace, while longer-term data warehouse solutions are being developed.
Operating with a high degree of autonomy, the role bridges business, executive and technical teams. It translates complex and often ambiguous questions into clear reporting requirements, data logic and interim solutions, while shaping and assuring sustainable reporting capability delivered through the enterprise data platform.
What You’ll Do:
You’ll own executive‑level performance and corporate reporting, ensuring a clear, consistent view of performance from Board to operational level. You’ll define the metrics, narrative and reporting structure, build interim solutions using SQL and Power BI, and assure the quality, logic and transparency of all reporting. Working closely with Data, BI and Technology teams, you’ll ensure reporting meets senior stakeholder needs and aligns with business intent.
This is a high‑impact role with real influence at senior levels. You’ll bring clarity to complex and evolving data, shape how leaders understand performance, and help drive better decisions. You’ll navigate ambiguity, align stakeholders on measures and definitions, and proactively manage risks in the reporting landscape — making this a rewarding challenge for someone who thrives on ownership, complexity and visibility.
Minimum Criteria:
1. Strong technical capability with hands‑on experience using SQL, Power BI and Excel to interrogate, transform, validate and model data for complex performance or corporate reporting.
2. Experience of communicating complex data to senior stakeholders, including Executive or Board‑level audiences, using clear narrative to tell a compelling story with data and explain performance, drivers and risks.
3. The ability to communicate confidently in both technical and non‑technical ways, translating ambiguous business or executive questions into structured reporting requirements and clearly explaining logic, assumptions and limitations.
4. Experience of operating at senior specialist level in analytics, performance reporting or business intelligence, with accountability for high‑profile, business‑critical reporting outputs and sound judgement on data quality and tradeoffs.
It would also be nice for you to have:
5. Ability to demonstrate strong stakeholder‑management and influencing skills, evidenced by working across multiple functions and aligning senior stakeholders on reporting definitions, measures or approaches.
6. Ability to show sound judgement and confidence when challenged, including defending analytical approaches, data assumptions and trade‑offs with credibility and clarity.
7. Proven experience partnering effectively with data engineering, BI or technology teams, contributing to the design or embedding of reporting within enterprise data platforms.
8. Ability to demonstrate an interest in improving data maturity, including designing interim or prototype reporting solutions where data structures are still evolving.
9. Evidence of behaviours and ways of working that align well with our organisational values, demonstrated through collaboration, accountability, curiosity and a commitment to high‑quality outcomes.
Why You'll Love Working With Us:
10. Flexibility: Work your way — hybrid, or in-office
11. Wellbeing: [Health plan, gym memberships, mental health support]
12. Growth: We invest in your future with [courses, mentorship, promotions]
13. Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
14. 25 days holiday entitlement, with the option to buy extra or sell days
15. Generous pension
16. Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
17. Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
18. Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
19. Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
Apply using your CV
Applications need to be submitted by 23:59 on 26 May 2026
Longlisted applicants will be asked to complete an online assessment
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
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Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.