As a Refurb Centre Technician at Our taap, your primary focus will be the refurbishment process of returned water systems, ensuring every unit is restored to peak performance and ready to delight customers once again.
Your job? Make refurbishments a breeze, keep the Pure water flowing with top-notch refurbishment, and sprinkle a bit of that our taap magic on every machine.
Requirements
Key Tasks/Focuses
Refurbishment
* Diagnose root causes of product returns and carry out refurbishment of returned or broken water home systems, following specifications and training provided by the Quality Manager
* Ensure all repairs are completed correctly the first time to prevent repeat returns
* Maintain high standards of technical accuracy and attention to detail
* Collaborate with the Quality Manager to identify recurring issues and suggest process improvements that enhance repair quality and reduce future returns
Communication and Teamwork
* Be a valued member of the team communicating with your team lead to continue to improve results
* Step up to support when your team needs
Stock & process accuracy
* Follow all Stand Operating Procedures and defined processes, accurately recording information in our systems
* Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts
Complete all stock takes accurately and on time
Skills Required
* Problem-solving skills that make challenges disappear
* Tackle basic plumbing tasks with ease – we're looking for someone who can navigate pipes like Mario (or Luigi!)
* A track record of being as reliable as our purified water – we want someone who's as dependable as the sunrise
* Your communication and people skills? Top-notch!
* Work independently like a pro and know how to juggle priorities
* Ability to be a team player, and work well under pressure
* Problem solving and conflict resolutions skills.
* GCSE or equivalent by experience
* Forklift license is preferred but not essential as training will be provided
* Minimum 1 years’ experience in similar role
* Experience implementing process improvements
Personal Attributes
* Someone who lives the company values
* Ability to make informed and timely decisions
* Someone who analyses a situation and develop effective solutions
Software Knowledge - all training will be provided
* MS Excel - entry level
* MS Outlook - entry level
* MS Word - entry level
* MS PowerPoint - entry level
Benefits
23 days holiday plus bank holidays
Monthly on target bonus
Sleek Uniform provided
All travel expenses paid for
Company events
Wellbeing App with lifestyle discounts
Complimentary our taap water bar