Pre‑Sales Customer Solutions Engineer – Global Legal Tech SaaS (Remote)
We’re looking for a Pre‑Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. Join a fast‑growing global SaaS company that’s reshaping how midsize law firms run their businesses.
Role at a Glance
* Hybrid – London (King’s Cross) with occasional client‑site travel
* Competitive salary, bonus potential and a comprehensive benefits package
* Opportunity to directly influence the success of law firms worldwide
* Fast‑paced, dynamic, and globally focused team environment
About Actionstep
Actionstep is a pioneer in SaaS legal practice management software, serving a growing global customer base with a top‑tier sales methodology and high‑performing team.
Pre‑Sales Customer Solutions Engineer Role
You’ll sit at the heart of the Sales Team – translating complex challenges into clear, compelling solutions, creating unforgettable demos, and driving adoption. Your insights, creativity and communication skills will directly impact customer success and company growth.
What We Need From You
* Excellent communication with customers and internal teams; able to say no when it’s right.
* Strong relationship builder – personable, empathetic, and able to understand customer needs.
* Curious, eager to learn and stay current with technology and industry trends.
* Proactive problem‑solver with technical confidence and quick learning of new technologies.
* Willingness to travel for on‑site customer work.
* Comfortable with Office 365.
Essential Qualifications
* Bachelor’s degree (or equivalent) in a relevant field, or equivalent experience.
* Proven experience in sales engineering or technical pre‑sales within tech.
* Strong communication and presentation skills; able to explain complex concepts to any audience.
* Strategic thinker with strong problem‑solving abilities.
* Experience with Salesforce.com is a plus.
* Knowledge or exposure to the legal industry is a plus.
Personal Skills & Competencies
* Independent and collaborative work style.
* Excellent multitasking, workload and time‑management skills.
* Team‑oriented and collaborative mindset.
* Outstanding communication and interpersonal skills.
What We Offer In Return
* Further development of sales techniques with leadership support.
* Flexible working and unlimited leave.
* Competitive salary, bonus possibilities and pension contributions.
* Private medical, dental and life insurance.
* Socials, lunches, team‑building events and a relaxed office in King’s Cross with free barista‑made espresso and free beer on tap.
* Fantastic training and development opportunities.
Ready to elevate your career, deepen your technical impact and join a curious, collaborative team? Apply now and help us build the future of legal practice management.
Application Notice
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