CRP Group are currently working alongside industry leaders in providing top-notch drain care, emergency plumbing services, and hydraulic solutions across the UK.
We are seeking an experienced workshop assistant, open to individuals from any sector, to play a pivotal role in their customer service and operational efficiency. This role is ideal for self-motivated, resilient individuals with a knack for scheduling, customer service, and a willingness to be hands-on as required.
Key Responsibilities:
* Serve as the first point of contact for our customers, ensuring quality service both in-person and over the phone.
* Liaise between customers and Engineers/Technicians to schedule pre-planned and reactive servicing, ensuring timely and efficient service.
* Manage incoming calls, bookings, and queries with a focus on customer satisfaction.
* Maintain optimum schedules for engineers, considering travel time and external factors to ensure smooth operations.
* Support service delivery, billing, finance teams with necessary reports and MI.
* Assist in the sale of off-the-shelf products and the manufacture of custom hydraulic hose assemblies.
* Log and process jobs through the company IT system and assist with stock control, ordering, and distribution.
* Ensure the office area is always clean, presentable, and well-stocked.
* Collect customer feedback and Google reviews to enhance service quality.
Key Functions & Additional Responsibilities:
* Proactively promote products and services to walk-in customers.
* Call customers before and after job attendances to ensure satisfaction and gather feedback.
* Aid centre staff and be hands-on with tasks as required.
Requirements:
* Have hands on experience working with equipment.
* Previous experience in a Scheduling, Customer Service, Workshop Assistant, or Technical/Engineering role preferred