Step into a rewarding permanent role offering a supportive office environment, opportunities for progression, and the chance to play a key role in improving the experience of residents across Kingston. This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in line with Housing Ombudsman standards. You’ll be joining a dedicated and collaborative housing team in Kingston, known for its organised approach and commitment to delivering high standards of customer service. This is a great opportunity to grow your career within housing or local authority services while developing specialist knowledge in complaint resolution and tenant engagement. In this position, you will: Managing and investigating Stage 1 & 2 complaints from tenants and residents Acting as the main point of contact for residents, keeping them informed throughout the complaints process Liaising with internal teams to gather information and resolve issues efficiently Maintaining accurate records and monitoring complaint trends within housing management systems Communicating with tenants via phone, email, and letters to provide updates and resolutions Supporting operational teams with administration and ensuring service improvements are implemented where neededI’d love to speak to anyone who has: Previous experience handling complaints or working in custom...