Overview
Join to apply for the Operations Executive role at Lucky Egg
Lucky Egg is the UK’s fastest-growing party games company. We’ve been named a top founder-led startup in the UK, and we’re just getting started.
We’re Lucky Egg, creators of viral games like Grab the Mic and Sorry What?! Our games are played by millions worldwide. We move fast, think big, and pursue bold ideas that reshape how people play. Check us out on TikTok: @luckyeggofficial.
Who We Are
Join the team as an Operations Executive.
What You’ll Be Doing
Inventory & Stock
* Own visibility of stock levels across global warehouses and markets.
* Maintain clear, accurate ops trackers.
* Flag risks early and escalate with proposed solutions.
Shipments & Logistics
* Own inbound shipments with suppliers, freight forwarders, and 3PLs - ensuring everyone is aligned on timelines.
* Report on progress of sea and air shipments; maintain accurate status updates.
* Oversee the B2B process, ensuring smooth delivery to retail partners.
* Liaise with 3PLs on outbound fulfilment, tracking SLA performance and resolving issues through partners.
Customer Ops
* Own the customer-facing side of operations: ensuring D2C orders are fulfilled correctly and on time.
* Track, investigate, and resolve customer order issues with 3PLs and couriers.
* Identify recurring issues and drive improvements to reduce future errors.
Process & Improvement
* Take ownership of ops trackers, reporting, and workflows - ensuring senior leadership has accurate, timely visibility.
* Suggest process improvements to make operations smoother and faster.
* Contribute to long-term projects such as new market expansion.
What We’re Looking For
Required:
* 1–3 years’ experience in operations, logistics, supply chain, or eCommerce.
* Excellent organisation skills - you thrive on keeping things tidy and on track.
* Confident communicator who can manage partners and suppliers remotely.
* Comfortable with spreadsheets, systems, and data entry.
* A problem-solver who spots issues early and takes ownership to resolve them.
* Experience with eCommerce platforms (Amazon, TikTok Shop).
* Exposure to 3PLs, B2B wholesale operations, or inventory planning.
* Interest in consumer goods, games, or entertainment.
Why Join Lucky Egg?
* We’re not just selling games - we’re making the world more fun. You’ll join a high-performing, creative team where your work directly keeps the brand moving.
* Be at the heart of a high-growth brand scaling internationally.
* Learn fast in a high-performing, creative team.
* Autonomy and ownership - your work directly keeps the brand moving.
* Opportunity to grow into more responsibility as the business scales.
* 25 days holiday per year, plus bank holidays.
* Hybrid working - a balanced setup with 1 day per week WFH.
* Central Soho office, ideally located near major transport links.
* A free selection of our games each year - play is part of the job!
* Regular social events, from team lunches to our legendary summer sports day.
* Access to local discounts - cafés, fitness, beauty, and more.
* Pension scheme to support your future plans.
How to Apply
Hiring Manager: Lorna Cruickshank [Head of Operations]
To apply, please complete the attached Google form. This will ask you to upload your CV as well as a short video introducing yourself and explaining why you\'d be a great fit for the role.
Google Form: https://forms.gle/ER3yVzHZN2BkmSgC8
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