Group Risk & Claims Officer - 1 year Experience Needed - Middlewich - Permanent Role. Location: Middlewich, Cheshire Working hours: Monday to Friday 08:00 to 17:00 (1 hour lunch break) on-call responsibility for RTCs is required. Salary: £35,000 per annum Reporting to: General manager - Training & Compliance About the Company: This company is a well established and respected logistics provider, known for delivering high quality, reliable transport solutions across the UK and Europe. With a strong focus on safety, compliance and continuous improvement, the business takes pride in maintaining high operational standards and building long term relationships with customers and partners. Joining the team means becoming part of a professional and supportive environment where attention to detail, accountability and collaboration are valued and where individuals are encouraged to contribute to the ongoing success and resilience of the organisation. Purpose of the Role: This is a key role focused on supporting risk management, monitoring operational performance and driving incident reduction across the network. You will be responsible for investigating transport related incidents including goods in transit, road traffic collisions and operational damage, while working closely with operations, fleet, compliance teams, customers and insurers. This position plays a vital role in protecting the business both financially and operationally through effective claims handling and risk management. Key Responsabiblites Claims & Incident Processing: Process GIT, RTC and damage claims from initial notification through to resolution Investigate liability and gather evidence to challenge claims where directed Communicate with insurers, brokers, solicitors and customers Record repair costs and track recovery opportunities Maintain accurate claims records and assist with financial tracking Operational Risk Support: Log recurring issues and track trends across operations Assist with root-cause analysis across depots, ports and fleet types Support initiatives to reduce damage and risk Visit operational sites and customer locations when required Driver & Operational Support: Conduct driver debriefs following incidents Assist with driver coaching on best practice, inspections and loading Work alongside training and compliance teams to monitor standards Reporting & Data Administration: Compile data for weekly and monthly management reports Track claims frequency, costs and trends Maintain reporting dashboards using Power BI and Smartsheet Prepare findings for management review Customer & Stakeholder Liaison: Maintain working relationships with customers, subcontractors and key stakeholders Attend customer meetings regarding performance Support audits and operational reviews Compliance Oversight: Check subcontractor compliance including insurance and documentation Assist with audits, investigations and process rollouts Essential requirements: Experience within transport, logistics, fleet, insurance or claims administration. A solid understanding of transport operations and operational risk. Strong investigative and problem-solving skills. Clear communication and stakeholder liaison ability. Confident using Excel and reporting systems. Desirable : Experience with Power BI or similar systems is desirable We are looking for someone to: Take ownership of processing all current GIT, RTC and damage claims. Establish regular maintenance and updating of Power BI and Smartsheet dashboards. Build foundational working relationships with key stakeholders, operations and training team. Salary: £35,000 per annum If you are ready to take the next step in your career, apply now and a member of our team will be in touch. REF: PERM849375 INDPERM