Job Title: Client Experience Manager Location: Wortley, Leeds (LS12) will be required to work between various Yorkshire practices and be able to drive Salary: £35,000 – £45,000 per annum Job Type: Full-time, Permanent About Us: Yorkshire Dental Suite is renowned for its luxury dental care and VIP patient experience. Our mission is to redefine the dental visit by delivering a premium, patient-first approach that reflects the standards of five-star hospitality. Role Overview: We are seeking a Client Experience Manager to lead and elevate the entire customer journey across all touchpoints. This is a pivotal leadership role for a confident, polished professional with a background in premium hospitality or luxury retail. The ideal candidate will bring a passion for service excellence and have the ability to coach, develop, and inspire our front-of-house and aftercare teams to consistently deliver outstanding care. Key Responsibilities: Oversee and enhance the full client experience — from initial contact through to post-treatment follow-up Develop and implement service protocols aligned with our luxury brand standards Train and mentor front-of-house and aftercare staff to uphold best-in-class service delivery Monitor team performance, provide constructive feedback, and support ongoing development Represent the brand with professionalism and ensure an impeccable standard of presentation Resolve client concerns with discretion, empathy, and effectiveness Work cross-functionally with clinical, marketing, and leadership teams to align service strategy with business goals Requirements: Experience in luxury hospitality, premium retail, or another high-touch customer-facing role Proven leadership and team development capabilities Exceptional interpersonal and communication skills Confident, professional presence in a client-facing environment Passion for delivering exceptional and memorable customer experiences Highly organised, detail-oriented, and self-motivated Why Join Us? Be at the forefront of redefining luxury service within the dental industry Join a dynamic, passionate team with big ambitions Take ownership of a key function in a growing, brand-led organisation