We have an exciting role on offer within our Resident and Business Support service as a Revenues and Benefits Assistant/Officer.
About Us
We have an exciting opportunity for two Revenues & Benefits Assistants or Officers to join our Benefits Team within the Resident and Business Support service.
As a Revenues and Benefits Assistant, full training will be provided to progress into the role of a Revenues and Benefits Officer however for this role we are looking for individuals with a strong customer service background, excellent negotiation skills in particular maximising cash collection in a difficult economic environment, who are confident in communicating with people and want to make a difference to residents.
To be successful in either role you need experience in customer service, effective verbal and written communication skills, and excellent attention to detail with a strong background in successful debt recovery. You will need to be self-motivated, able to work under pressure and be a real team player.
Knowledge of housing benefit regulations and council tax support or experience processing would be beneficial but is not essential.
You will have responsibility for a caseload which will include customer contact through multiple channels including both in and outbound customer calling and in-person in our Contact Centre, personally ensuring all cases are dealt with to conclusion in accordance with all relevant statutory regulations, policies and procedures and maximising cash collection.
If this is you, this may be the opportunity you are looking for!
In return we can offer:
* Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
* Excellent pension plus top-up options.
* Staff networks run by our staff for our staff.
* Flexible working (dependent on job role).
* Blended working between home and our fantastic new flagship council offices.
* Electric car lease scheme.
* Cycle to work scheme.
* Hugely varied, interesting and rewarding work.
* Employee benefits portal including Wellbeing and Employee Assistance Programme.
* Staff lottery.
* A real team spirit in an innovative, responsive, and growing service area.
* Travel and car parking schemes.
* Ongoing training and development opportunities.
* Fantastic career progression opportunities and lots more!
If you would like to talk through this opportunity further, please contact Rachael Burton on 01642 726 229 or Kellie Appleyard on 01642 726399.
Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check, which includes a Verification of Criminal Record check (unspent convictions only).
We operative a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.