Business Applications Specialist - UOD2118
Posted on 9 April 2026 | Reference: UOD2118
Digital & Technology Services provide IT services and facilities for the University of Dundee across all campuses. The directorate provides services ranging from the provision of the university core network & datacentres through to client devices and provision of enterprise business systems.
We are seeking an exceptional individual to join us as a Business Applications Specialist within DTS (Business Services), to provide day to day support and the development of enhancements to enterprise business systems. This is a permanent appointment.
Reporting to the Service Delivery Manager (Student Systems), this role is responsible for contributing to the configuration and customization of applications within the team's portfolio. Major components of student systems team portfolio include Tribal (CRM, SITS/eVision), TechnologyOne (Timetabling), Room Service, Alumni CRM. You will be working with varied IT Suppliers and University Departments/Schools to ensure that the systems meet evolving operational needs. The work is varied and interesting, no day is the same as the next.
Your priorities will include:
* Provide second line support for the University's information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services.
* Conduct feasibility studies, assess and recommend appropriate solutions to fulfil business requirements.
* Carry out programming, configuration and development tasks ensuring that feasibility has been assessed and established; relevant documentation is maintained; test scripts are prepared, testing is successfully completed; and that information systems components are released into operations in accordance with DTS policies and standards.
* Carry out data transformation (extract, transform and load) tasks and provide reports as required by undertaking the appropriate analysis in response to business requirements.
Who we're looking for:
* Experiences business applications software engineer with strong SQL skills.
* Can manage workloads and work to tight deadlines.
* Highly IT literate with strong, relevant applications experience.
* Can demonstrate ability to manage people and projects.
* Has relevant service delivery experience working within an ITIL-based framework.
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