The opportunity
Unity Engine Support provides technical solutions to our customers’s hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects.
Our customers have a wide variety of problems, which require quick thinking as well as in-depth analysis. This is where you step in, working to tackle these problems with curiosity, flexibility and positivity. In return, you will be constantly learning about the latest features of Unity, and get to help nurture some of the most exciting games and simulations in development today!
What you'll be doing
* You are the first line of support for technical inquiries from Unity developers, tackling and prioritising issues via our online ticketing system
* Investigate, research, profile, debug, and solve technical problems, interacting and collaborating with customers and internal development engineers as needed to do so
* Improve, expand, and develop the documentation, resource materials, and technical FAQs
* Engage in continual professional development through training, hackweeks and self-directed exploration of new Unity features.
What we're looking for
* Develop and publish high-quality projects using Unity, leveraging expertise in C++ and C# programming to create performant applications.
* Debug, profile, and optimize native apps for mobile and standalone devices, ensuring reliability and smooth functionality.
* Utilize a strong understanding of Unity Engine features (e.g., DOTS, Unity Physics, Addressables)
* Communicate technical concepts clearly through strong oral and written communication skills, fostering effective collaboration with diverse stakeholders.
You might also have
* Experience in developing and publishing projects built with other engines
* Experience working with mobile platforms, Android and iOS
* Experience in a customer facing role
* Knowledge of SCM software (Git, SVN, Mercurial, P4) and available external hosting platforms (e.g. Github, Bitbucket)
Additional information
* Relocation support is not available for this position.
* Work visa/immigration sponsorship is not available for this position
Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
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