Customer Service Advisor
* Department: ARN
* Location: Huddersfield
* Hours: 40 hours per week
* Salary: From £26,208
Why Avant?
At Avant, we don’t just offer jobs – we build careers. We’re proud to be recognised as a leader in the automotive aftercare sector, working with some of the UK’s largest fleets and insurance companies. What sets us apart?
* We’ve developed our own bespoke software to make managing claims faster, easier, and more transparent.
* With a network of over 600 repairers across the UK, we’re one of the largest independent repair networks in the country.
* Our success is built on our teams, and we invest heavily in training, recognition, and wellbeing.
* As part of the Activate Group, we’re a growing business with exciting career opportunities.
When you join Avant, you’re not just part of a team – you’re part of the best in the industry.
About the role
We’re looking for a Customer Service Advisor to join our Huddersfield team and play a key role in supporting customers and clients through their vehicle repair journey. If you thrive in a fast-paced environment, enjoy problem-solving and pride yourself on delivering excellent service, we’d love to hear from you.
What you’ll be doing
* Managing vehicle claims end-to-end, from repair instruction through to completion.
* Handling inbound and outbound calls with customers, clients, third parties, and repairers.
* Recording and updating claim details using Avant Group’s bespoke software.
* Taking ownership of your caseload, ensuring claims progress in line with KPIs and targets.
* Keeping all stakeholders fully informed with accurate and detailed updates.
* Meeting and exceeding agreed service levels.
What we’re looking for
* A positive, resilient attitude with a passion for delivering excellent service.
* Strong communication skills, both written and verbal.
* Ability to manage your time and workload effectively.
* Problem-solving skills with confidence to make decisions.
* Comfortable handling a high volume of calls each day.
* Experience in a fast-paced contact centre environment (desirable).
* Knowledge of the insurance or claims industry (desirable).
What you’ll get in return
* 33 days’ holiday (including bank holidays).
* Personal health cash plan – reclaim costs like dental and optical check-ups.
* Enhanced maternity, paternity, adoption and shared parental pay.
* Life assurance (3x basic salary).
* Free fruit, breakfast, and weekly lunches.
* Birthday surprise for every team member.
* Free on-site parking.
* Regular social events.
About us
We work with some of the UK’s largest fleets and insurance companies, supporting drivers after road incidents from our Huddersfield contact centre. With a repair network of more than 600 repairers across the UK, we manage the process from start to finish, ensuring every driver is back on the road quickly and safely.
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