Job Title: Logistic Support Specialist
Location: London
Contract Type: Fixed Term Contract (9 months)
Working Pattern: Full Time (40 hours per week)
Start Date: ASAP
About Us:
Join our dynamic team at an innovative organisation that is revolutionising delivery logistics! We're looking for a Support Specialist to be a part of our Speed Mobility Partner (SMP) programme—an exciting new delivery model that meets the evolving needs of our partners and customers.
Your Role:
As a Support Specialist, you will play a pivotal role in managing on-road operations for our Speed Mobility Partners across Germany. This position is all about problem-solving, creativity, and communication. You’ll ensure that our drivers are set up for success and that we maintain our quality and volume goals!
Key Responsibilities:
* Monitor On-Road Management: Track and report daily performance across all SMP partners.
* Support Communication Transition: Facilitate the transition from Chime to Slack, ensuring smooth communication.
* Update SOPs: Revise Standard Operating Procedures based on insights gained from on-road management.
* Engage with Partners: Provide real-time support and troubleshooting to SMPs and their drivers.
What You'll Bring:
* Proactive Problem Solver: A strong bias for action and the ability to operate independently.
* Effective Communicator: Proficient in both German and English, capable of concise oral and written communication.
* Tech-Savvy: Basic skills in Microsoft Excel, Quip, Slack, and Chime, with an understanding of delivery apps and metrics.
* Logistics Experience: Background in delivery logistics is a plus, along with the ability to write and update SOPs based on operational needs.
Why This Role is Exciting:
* Impactful Work: You will directly contribute to scaling a critical programme that enables speedy delivery services for our customers.
* Growth Opportunities: Be a part of a rapidly evolving team and help shape the future of delivery logistics.
* Collaborative Environment: Work closely with partners and stations, fostering a supportive and dynamic workplace.
Ideal Candidate:
* Ability to multi-task and efficiently respond to various stations simultaneously.
* Strong understanding of delivery processes and apps, with the ability to communicate effectively with both external and internal partners.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.