Job Description
More about the company you will be working for
Please be advised this apprenticeship is not working for Places for People, we are supporting with the recruitment for Muir. Muir was established in 1968 and have beenworking with people to maximise their quality of life ever since.
They own and manage more than 5,500 homes in England and Wales, providing a range ofaffordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing.
More about your role
In this role, you act as a customer champion, providing an excellent first-point-of-contact service across phone, email and other channels. You help customers access the right services, take ownership of queries, and support a positive complaints culture by resolving issues wherever possible. You deliver high-quality, productive interactions, diagnose and schedule repairs, and support queries relating to rent, ASB, lettings and home ownership. You record accurate customer information in line with GDPR and PCI, promote safeguarding, and work collaboratively to minimise customer effort. You remain flexible to office-based working during opening hours, support colleagues, contribute to customer experience projects, and use our ICT systems confidently while promoting self-service. You take responsibility for your development, follow all health and safe...