Dispatch Co-ordinator (12-Month Maternity Cover)
Location: On-site
Salary: Up to £26,500 per year + £75 per day (weekend rota)
About the Role
We are currently recruiting on behalf of a leading, growing organisation within the professional coffee solutions sector. This is an exciting opportunity for a highly organised and motivated Dispatch Co-ordinator to join a dynamic service team on a 12-month maternity cover contract.
In this role, you will support the service function, ensuring the smooth coordination of engineers and delivering an outstanding customer experience. You will play a key role in managing service requests, maintaining SLAs, and acting as a central point of communication between customers, engineers, and internal teams.
Key Responsibilities
* Coordinate the day-to-day operations of the service department, including logging and managing calls via SAP and Mobile X
* Manage and prioritise customer requests in line with agreed SLAs (primarily 24-hour response times)
* Communicate effectively with customers and internal stakeholders, ensuring high service standards
* Schedule engineers and manage workloads efficiently
* Support the delivery of preventative maintenance plans
* Provide quotations and coordinate ad hoc or out-of-contract work
* Handle customer queries and complaints, escalating where necessary
* Track and manage parts requests to ensure timely ordering
* Provide customers with updates on job progress and engineer availability
* Maintain accurate system data for sites and equipment
* Assist in producing customer and internal reports
* Participate in a weekend call rota, acting as a key point of contact for engineers and major clients
About You
* Previous experience in a service or coordination role is desirable
* Strong customer service focus with excellent communication skills
* Comfortable using IT systems such as Microsoft Office and service management tools (e.g. SAP, Mobile X)
* Highly organised with strong attention to detail
* Able to work under pressure and manage competing priorities
* Proactive, flexible, and eager to learn
* Confident in making decisions and escalating issues where appropriate
* Willingness to undergo security checks if required
What’s on Offer
* Opportunity to work with a market-leading organisation
* Supportive and collaborative team environment
* A stable business with strong growth and development opportunities
* Company pension scheme
* On-site parking
Contract: 12 months (Maternity Cover)
Work Location: On-site
If you’re a proactive and detail-oriented individual looking to take the next step in your career within a fast-paced service environment, we’d love to hear from you.
#J-18808-Ljbffr