This entry-level Scheduler position is a vital role within the Customer Service department, ensuring the smooth operation of scheduling activities within a not-for-profit and charities sector organisation located in Prescot.
Client Details
This entity is a well-established organisation in the not-for-profit and charities sector with a workforce of over 200 dedicated employees. Operating from Prescot, they are committed to making a positive impact in their community through their diverse range of services.
Description
* Coordinating and managing all scheduling activities within the customer service department.
* Liaising with team members to ensure efficient distribution of tasks.
* Maintaining accurate records of all scheduling activities.
* Responding to scheduling queries in a timely and professional manner.
* Identifying and implementing process improvements within the scheduling function.
* Collaborating with other departments to ensure seamless service delivery.
* Resolving any conflicts or issues that arise in relation to scheduling.
* Assisting in the training of new team members on scheduling systems and processes.
Profile
A successful Scheduler should have:
1. Previous customer service/scheduling experience.
2. Strong organisational and time management skills.
3. Proficiency in using scheduling softwa...