Hull Ref: VA3918 TEC1 Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor Location: Hull, East Yorkshire Job Type: Full-Time, Permanent Salary: Competitive Performance Bonus Benefits Join Steer Automotive Group in Hull Are you passionate about customer service and looking for a rewarding career in the automotive industry? Steer Automotive Group is seeking a friendly, professional, and highly organised Customer Service Advisor to join our busy vehicle repair centre in Hull. As the first point of contact for our customers, you'll play a key role in delivering an outstanding customer experience, ensuring every vehicle repair journey runs smoothly from initial booking through to vehicle collection. Key Responsibilities Welcome customers in person and over the phone with a professional and friendly approach Manage vehicle repair bookings, customer updates, and collection arrangements Coordinate communication between customers, technicians, insurers, and suppliers Handle customer enquiries and resolve issues efficiently and professionally Maintain accurate records and update internal systems Deliver exceptional customer service throughout the repair process About You We're looking for someone who thrives in a fast-paced customer-focused environment and enjoys building positive relationships. Essential Skills & Experience Previous experience in a customer service, receptionist, service advisor, or administrative role Excellent communication and interpersonal skills Strong organisational skills and attention to detail Ability to multitask and remain calm under pressure Good computer and IT system skills A genuine commitment to providing outstanding customer service Desirable Experience within the automotive, accident repair, bodyshop, or vehicle repair industry (advantageous but not essential) What We Offer Competitive salary Performance-related bonus opportunities Ongoing training and career development Supportive and collaborative team environment Long-term career opportunities within a growing automotive group Employee benefits and wellbeing support Why Join Steer Automotive Group? At Steer, our values of Excellence, Innovation, and Integrity guide everything we do. We invest in our people, support career progression, and empower our teams to deliver exceptional service every day. If you're looking for a customer service career in Hull where you can make a real difference and develop your skills within a leading automotive repair business, we'd love to hear from you. Apply today and become part of our customer-first team.