Permanent Product Support Specialist based in Stockport Your new company This well-established manufacturer is known for its high-quality, technically advanced products. Their systems are intricate, interconnected, and used across a wide range of industries. They have a strong reputation for innovation and customer service and are now looking for a Product Support Specialist to join their growing team. Your new role Providing expert technical support to installers and customers over the phone Diagnosing and resolving complex product issues involving multiple systems and components Managing product returns and investigating root causes of fault Acting as a calm, knowledgeable voice for customers, especially when they’re under pressure Collaborating with internal teams to ensure issues are resolved efficiently and thoroughly What you'll need to succeed A solid mechanical or technical background, ideally from the motor trade or field-based repair work Strong problem-solving skills and a methodical approach to troubleshooting Excellent communication skills and the ability to stay calm under pressure Empathy, and the confidence to handle challenging conversations A willingness to learn and adapt in a fast-paced technical environment What you'll get in return Competitive salary of £27,000 – £32,000 Excellent package including: 25 days holiday bank holidays, company pension scheme, p rivate medical insurance and more A supportive team and a role where your experience makes a real difference What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4732524