Conference and Banqueting Bar Shift Leader(
Job Number:
HOT0BOG0)
Work Locations
:DoubleTree Brighton MetropoleKings RoadBrightonBN1 2FU
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow
Annual Salary of £27750
A WORLD OF REWARDS
1. Uniform provided and laundered
2. Free and healthy meals when on duty
3. Grow your Career !
4. Personal Development programmes designed to support you at every step of your career
5. A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing
6. Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
7. Team Member Referral Program
8. High street discounts: with Perks at Work
9. Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
10. Discounted dental and health cover
11. Discounted Car Parking
12. Up to 4 weeks temporary accommodation if relocating at a discounted rate
13. Modern and inclusive Team Member’s areas
What will I be doing?
You will be an integral part of the hotel's Conference and Events team, leading the bar service on a variety of the hotel's exciting events such as gala dinners, awards ceremonies, banquets and business conferences. Specifically, you will be responsible for performing the following tasks to the highest standards:
14. Maintain an effective bar service with an emphasis on high quality, efficient service.
15. Check that Guest service standards are set, implemented and monitored, and continuously evaluated
16. Set-up of the outlet in accordance with the pre-determined standards of the operation
17. Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
18. Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to posesss this knowledge and the application of it
19. Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
20. Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
21. Evaluate the performance of the Team ensuring the highest standards of service are given at all times
22. Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
23. Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
24. Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
25. Adhere to the Company disciplinary policy when necessary
26. Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
27. Complete all necessary administration in accordance with Company procedures relating to all staff members
28. Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
29. Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
30. Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
31. Meet or exceed the monthly drink profit margin target
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
32. Customer Service experience in supervisory or above capacity
33. A warm personality, attentive and smartly presentable
34. An ability to listen and respond to demanding Guest needs
35. Excellent leadership, interpersonal and communication skills
36. Accountable and resilient
37. Committed to delivering high levels of customer service
38. Ability to work under pressure
39. Flexibility to respond to a range of different work situations
40. A medium level of IT proficiency is required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
41. Previous experience in similar role
42. Passion for delivering exceptional levels of Guest service
Schedule
:Full-timeBrand:Doubletree by Hilton
Job
:Catering and Event Services