Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
* Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 24/7 access to our employee assistance programme
A day in the life of…
As our Hotel Reservations Executive, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.
This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.
What do we need from you?
* Extensive experience in creating and implementing strategies that drive success.
* Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
* Analytical and problem-solving skills: You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
* Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
* Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements
Duties and responsibilities
Reactive Sales: With the DORS, manage group enquiries
sending quotations
holding blocks in Opera (per SOP’s)
follow up quotations through conversion.
Contract: Contract Group Reservations
Planning: Plan the group from start to finish, including room allocations, arrival through to departure.
Ensure that the groups daily / weekly tasks are updated
Assign deposits / generate deposits and posting
Billing and Finance Management for Group Reservations
Review group reservations booked daily.
Complete Group Arrival Report daily and distribute by Midday the day prior to arrival to the Reservations Manager
Complete Group BEO’s each week with the Events Executive to the HOD’s
Attend BEO / HOD weekly briefings to ensure communication with the teams.
Arrange Group Arrival / Group Breakfast / Group F&B in accordance with the hotel standards and schedules.
Responsible for recording Company/Travel Agent Profiles in Reservations Systems
Knowledgeable in hotel and guest room facilities/services
Responsible for various Production reports and supplies to each department concerned.
Observe and ensure that proper telephone standards are maintained at all times
Monitors and coordinates group reservations activity
Follows up on tentative bookings and updates reservation status
Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy
Review room blocking for Extended Stay. Suites and special group requests.
Maintain cordial relations with commercial clients.
Ensure payment processes are adhered to
Manage groups email and telephone communications effectively.
Actively support the Events Executive and in the Event Executive’s absence, support the Reservations Manager and DORS in managing the events pipeline.
Responsible for maintaining a neat and orderly position at all times.
In general, perform any other duties that might requested by the Director of Revenue Strategy
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.