Company Overview
Arriva Rail London is the train operating company responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL). Arriva Rail London is part of the Arriva Group, a leading provider of passenger transport in Europe, employing around 40,000 people and delivering around 1.2 billion passenger journeys across 13 European countries.
Position Overview
Carlisle Support Services are looking for Revenue Security Officers to maintain the security of both trains and the train station environment at all times. This is a varied role supporting our client Arriva Rail London (ARL) on their overground stations. The role involves early starts and late finishes and the hours/shift pattern will be discussed at interview.
Benefits
* A competitive hourly pay rate (paid monthly)
* Access to Company Pension Scheme after qualifying period
* Health and Wellbeing Plans
* Wagestream – financial flexibility and instant access to earned and authorised wages
* Fizz Benefits – discounts, rewards and benefits, helping you save money every day
* Employee Assistance Program
* Refer a Friend Scheme
* Funded SIA top‑up training
* Full induction, ongoing training and career development
Duties
* Provide high‑visibility presence for the reassurance of the public, ARL personnel and other key stakeholders, reporting all relevant incidents promptly.
* Act as an ambassador for ARL, providing customer care support to passengers.
* Offer a high‑profile presence on train reassurance patrols, static reassurance duties at stations and assist in carrying out revenue blocks at stations.
* Carry out on‑train ticket checks and support British Transport Police initiatives.
* Security: Provide security of train, premises, personnel and equipment at all times.
* Maintain official access to ARL premises and identify incidents or ticket‑less travel.
* Provide detailed reports of stations surveyed and keep accurate patrol and incident logs in line with procedures.
* High‑visibility reassurance at revenue blocks, crowd control and emergency situations.
* Perform key tasks: complete paperwork in accordance with contractual obligations and Department for Transport requirements; assist ARL staff with security incidents, evacuations, breakdowns or accidents; liaise with emergency services and record accurate logs.
* Revenue: Conduct revenue checks on trains, when travelling to stations and at static locations; assist ARL employees in revenue disputes and carry out duties on the network as per relevant bye‑laws.
* Information & Communication: Provide accurate and articulate information to the public, ARL employees and other stakeholders; input relevant data concerning crime statistics into appropriate log books and follow up within agreed timescales; facilitate the flow of information within ARL, British Transport Police and Carlisle including shift handovers.
* Health & Safety: Follow, promote and deliver ARL Health & Safety procedures, emergency evacuation procedures/policy and instructions at all times; be well‑versed with station layout and location of emergency equipment; provide timely calls for appropriate assistance when necessary.
You Will Need
* SIA DS Licence
* 5 years checkable work history
* Ability to meet Railway Safety Accreditation Scheme requirements
* Ideally some experience working within a network rail environment and as part of a team
* People and communication skills, ability to establish and maintain relationships with the client and customer
* Reliability and flexibility, smart in appearance and professional at all times
* Full site induction and training will be provided to successful applicants
Equality, Diversity and Inclusion
At Carlisle, we are committed to Equality, Diversity and Inclusion in all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.
Seniority Level
Mid‑Senior level
Employment Type
Temporary
Job Function
Other, Information Technology, and Management
Industries
Facilities Services
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
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