Join to apply for the IFM Facilities Manager (East) role at Mitie Cleaning & Hygiene Services
Job Overview
To manage and deliver the Facilities Management services for the agreed (Soft and Hard) – Tier 1 Offices, Tier 2 offices, Tier 3&4 offices, and allocated branches, ensuring the team, Mitie Service Lines, and 3rd party suppliers maintain and repair the services of the facility in line with the clients' contractual requirements, agreed timescales, and budget. During this role, you will work closely with the Head of Operational Excellence and report directly to the IFM Regional Facilities Manager.
Main Responsibilities
1. Oversee FM service delivery, ensuring high standards through daily inspections, SLA compliance, and proactive issue resolution.
2. Manage a P&L of over £1 million, ensuring budget adherence, identifying scope creep, and applying change control processes for any contractual changes.
3. Build strong relationships with internal and external stakeholders to understand needs, avoid escalations, and support integration plans aligned with workplace strategy.
4. Ensure adherence to H&S procedures, promote a safety culture, and manage regulatory compliance across all FM operations.
5. Lead third-party supplier relationships, ensuring no compliance breaches, driving innovation, and maintaining service excellence.
6. Identify and report operational risks, manage building incidents, and support call-outs and escalations effectively.
7. Create business cases, define project scopes, develop schedules, and manage dependencies and resources for successful delivery.
8. Monitor building KPIs, audit actions, and team performance, ensuring alignment with LBG and Mitie standards.
9. Support team growth through SMART targets, training compliance, development plans, and performance improvement initiatives.
10. Identify opportunities for service enhancement and business growth, supporting Mitie's expansion into new services and markets.
What Were Looking For
1. Extensive experience within facilities management at Manager level or equivalent.
2. Excellent customer and client service skills.
3. Confidence to manage multiple sites/buildings.
4. Advanced proficiency within IT utilising Office packages and CAFM systems.
5. Strong organisation and time management skills.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at harnaik.sahdra@hays.com.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, hospitals, and schools.
Join our Mitie Team
Together our diversity makes us stronger.
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