Role Description This is a full-time on-site role for a Security Service Engineer. The role is responsible for installing, maintaining, and troubleshooting security systems. Daily tasks include but are not limited to: * Install, inspect, and maintain electrical wiring, mechanical systems, and equipment, ensuring all installations are completed safely, correctly, and efficiently. * Conduct routine maintenance checks and verify that all security systems are fully operational. * Respond promptly to customer feedback, including satisfaction reports and complaints, while upholding Health & Safety (H&S) standards during all on-site activities. * Complete and submit all relevant service documentation accurately to the Service Desk Administrators. * Perform service-related tasks across the client portfolio, ensuring systems operate in line with client standards and maintaining high levels of service quality and satisfaction. * Attend reactive callouts for system faults within agreed response times, complete Planned Preventative Maintenance (PPM) in accordance with regulatory and contractual requirements and manage false alarm incidents and repeat activations. * Carry out service dayworks as required and participate in the out-of-hours callout rota. * Provide technical support over the phone to clients, contractors, and colleagues. * Cover London and various regions across the UK, with occasional overtime as needed. A full UK driving licence is preferred. * Maintain strict confidentiality regarding client security information and site details. * Conduct site surveys, client risk assessments, and health & safety evaluations to ensure the delivery of professional and cost-effective services. * Adhere to the company’s Quality Management System (QMS) and all associated standards. Compulsory BS7858 / BPSS will be carried out. Qualifications * Certifications or experience with Lenel, Gallagher, C Cure, or Avigilon are a bonus * Experience in CCTV / Access control Installation and Electrical Wiring * Skills in Maintenance and troubleshooting of security equipment * Strong problem-solving abilities and attention to detail * Excellent communication and teamwork skills * Relevant certifications and qualifications in engineering or related fields * ECS/ CSCS registered with an in-date certifications. Package: * Monday to Friday 08:30 – 17:00 (call out rota) * Salary: £35k-£42k pa (DOE) * Paid travel * 24 days annual leave B/H and your birthday day. * Healthcare after 6 months probationary period * Pension