Description
Diversity matters
We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you
Who we are
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.
The role
At Lush, we're passionate about creating a welcoming, safe, and vibrant environment for both our customers and our staff. We're now looking for a Retail Safety Host to join our team, someone who can provide a professional, approachable presence on the shop floor while upholding our 5* customer service standards.
By being an active, visible presence in-store, you will support the team, welcome and engage customers in our Scottish Flagship store, and step in with confidence and care when safety concerns arise.
Working hours:
32-40hrs Tuesday - Saturday
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
Customer & Staff Safety
* Provide a visible and proactive presence on the shop floor to deter theft, anti-social behaviour, and other risks.
* Intervene with confidence and professionalism if a customer becomes aggressive, either at the till or elsewhere in the store.
* Safely and appropriately remove aggressive individuals from the shop floor.
* Respond promptly to incidents, emergencies, and alarms, ensuring the wellbeing of customers and staff.
* Support with any obvious shoplifting or robbery incidents in line with company policy.
Customer Service & Hosting
* Welcome and greet customers warmly as they enter the store.
* Be approachable and friendly, ensuring both staff and customers feel comfortable and supported.
* Learn about our products to confidently guide customers to what they're looking for.
* Elevate customer experiences by combining safety awareness with 5* service.
Communication & Incident Management
* Record incidents accurately through clear and professional reporting.
* Liaise effectively with staff and management to highlight potential risks or concerns.
* Maintain Lush's standards of cleanliness, presentation, and professionalism at all times.
Skills and Experience
* Previous experience in security or loss prevention is desirable, but not essential.
* A valid SIA (Security Industry Authority) licence is required. Additional staff safety or loss prevention certificates are beneficial.
* Approved first aid training would be a bonus, but not essential.
* Strong observational skills and attention to detail.
* Excellent interpersonal and communication skills, with the ability to remain calm and confident under pressure.
* Ability to work independently while being part of a supportive team.
* Knowledge of health and safety procedures.
Flexible approach to working hours, including evenings and weekends.
This role is perfect for someone who can balance professionalism with warmth, ensuring our stores are not only safe but also welcoming and full of the Lush energy our customers love.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
* Flexible working
* Tailored gender affirming care*
* qualifying period/hours required
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.
About Lush
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold 'naked' to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.