Salary: Competitive Salary
Contract Type: Full Time
Working Pattern: Fixed Term
The Opportunity – Team Leader – Technical Publications
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About the role:
We’re looking for an experienced and driven Team Leader – Technical Publications to lead our established team of Technical Authors. You’ll play a key role in managing, planning, and delivering high‑quality technical publications for our global dealer network and customers.
Reporting directly to the Technical Publications Manager, you will work closely with Engineering, Warranty, Uptime and Customer Service Specialists to ensure our manuals and service information exceed expectations. You’ll also act as a key point of contact for engineering to ensure product manuals are ready and available at the point of production.
This role requires someone with a strong project management background, experience working within a large corporate environment, and a passion for driving improvements that enhance both internal processes and the end‑customer experience.
What does this role involve day to day?
* Acknowledge and schedule all publication requests in line with priority and project timelines
* Liaise closely with Engineering and PLM (Product Lifecycle Management) systems to understand requests and gather technical information
* Interpret engineering drawings and 3D models to support the creation of accurate documentation
* Lead, manage, and develop a team of Technical Authors, ensuring alignment with project plans, deadlines and quality expectations
* Use a bespoke Content Management System (CMS) to support authoring and workflow management
* Create project plans and produce progress reports on authoring activities
* Review existing publications against current product specifications and produce work packages for updates
* Ensure all instructions are clear, concise and written in simple, user‑friendly language
* Review team outputs to ensure quality, accuracy and consistency
* Identify and deliver improvements across Technical Publications processes, systems and outputs
* Introduce innovative and efficient ways of working, helping streamline operations
* Manage publication, translation and printing activities
This will be suited to you if…
* You hold a Degree, HND or HNC in sciences, engineering, computing, communications, journalism or a similar discipline
* You have experience working in a technical field and understand technical documentation processes
* You’re familiar with XML‑based technical publication environments
* You have strong project management, leadership and negotiation skills
* You’re confident with IT systems, particularly Microsoft Excel
* You have experience with PLM/Teamcenter
* You bring a sense of urgency and deliver fast, accurate support to your team
* You are proactive, adaptable, and motivated by delivering first‑time‑right solutions
* You’re able to work both independently and collaboratively across multiple teams
* You communicate clearly, both verbally and in writing, with stakeholders at all levels
* You have over two years’ experience in product knowledge or technical support (ideal)
What happens next?
Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in‑person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at recruitment@jcb.com
What’s in it for you?
This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in‑house doctor and dentist. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.
We value diversity and welcome applications from candidates from all backgrounds.
We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.
Recruitment Agencies:
JCB does not accept any speculative approaches to present candidates for advertised vacancies.
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