Beauty Therapist (FTC) – The Savoy Hotel, Fairmont Hotels & Resorts
Join to apply for the Beauty Therapist (FTC), The Savoy Hotel role at Fairmont Hotels & Resorts.
Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award‑winning, colleague‑centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
* Top Ten (Big organisations) – Sunday Times Best Places to Work 2025
* HR in Hospitality Awards 2025:
o Excellence in Employee Experience
o HR Team of the Year
o HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
* Institute of Hospitality Awards 2025:
o Talent Development Team of the Year
Job Title
Beauty Therapist (maternity cover)
Department
Beauty & Fitness
Contract Type
Fixed term contract until January 2027
Salary
£31,083 per annum (including service charge) + commission on therapies and upselling
Your Purpose Will Be
To provide a welcoming and memorable treatment experience for guests. To contribute towards creating an immaculate facility and guest experience in all areas of Beauty & Fitness.
You Will Be Accountable For
* Ensuring the comfort and safety of all guests
* Meeting all Forbes and LQA standards while providing a personalised and memorable experience
* Ensuring the facilities and treatment rooms are maintained and replenished to a high standard at all times
* Meeting sales targets for the upselling of treatments and products
Your Key Responsibilities & Contribution Will Be
* Welcome guests, provide a warm orientation and anticipate guest needs during visit
* Schedule treatment bookings and ensure smooth operation of the reception
* Perform massages, facials, manicures and pedicures in a safe, professional and hygienic manner.
* Ensure timeliness for appointments and thoroughly review appointments after completing each service
* Assist in the operations of the reception and the facilities
* Deal with any guest complaints, comments or concerns with discretion and urgency
* Maintain guest confidentiality at all times
* Comply with all health and safety processes
* Assist with monthly stocktake
* Maintain accurate accounting procedures for transactions and reconciliations
* Keep up to date with the latest trends and servicing protocols with the aim to continue to improve and enhance our services.
Qualifications
* Passion for customer service and providing outstanding treatments to all guests
* Graduate from an accredited school of aesthetics (CIDESCO, CIBTAC, NVQ3 or equivalent)
* Minimum of 2 years of experience as an Aesthetician
* Previous experience in a luxury environment or day spa
* Trained in body treatments, facials, manicure and pedicure
* Outstanding communication skills, both written and spoken
* Enthusiastic and positive personality
* Excellent attention to detail
* Highly organised and able to work independently
* Flexibility to work shifts and weekends
What’s in it for you?
* Competitive salary, pension, and life assurance
* 31–33 days of holiday (including public holidays)
* Cashback for wellbeing/healthcare expenses & Perkbox
* Exclusive discounts:
o Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
o 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
o 20% off at other Gordon Ramsay restaurants and Restaurant 1890
* Free stay at The Savoy after probation
* Colleague restaurant, interfaith prayer room and wellness room
* Laundry services for all colleagues
* Gym access
* Employee assistance program
* Optician reimbursements, and local discounts for F&B and retail
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