The Role We are looking to recruit a Higher Clerical Officer to join the Health Records / Legal department at University Hospital Wishaw! The successful candidate will process all access and other requests for patient records and patient information, in accordance with legislation under the Access to Health Records and Data Protection Acts. Contract type Fixed-term or Secondment - 12 months Band 3 / Part Time / 30 hours / Monday - Friday / 09:00 - 17:00 NHS Lanarkshire Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire! Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas. Why join NHS Lanarkshire? Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career. Some of NHS Lanarkshire benefits include: A minimum of 27 days annual leave increasing with length of service (pro-rata for part time staff) A minimum of 8 days of public holidays Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension ) Paid sick leave increasing with length of service Occupational health services Employee Counselling services Work-life Balance policies and procedures NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page. What we'll need you to bring Educated to standard grade/Qualification at SVQ level 2, ECDL or equivalent plus knowledge of health records gained through 2 years experience. A thorough knowledge of Access to Health Records Act 1990 and Data Protection Act 1998 and the processes in place when handling access requests for health records. Specialist training is given on how to manage highly sensitive and confidential information and the postholder has to be skilled in how to approach all agencies when dealing with this information. This training has to be ongoing as part of the job due to the complexity of the work being handled and the postholder has to be confident with dealing with this. Customer care skills – training is given on how to handle distressed patients/relatives especially relatives of deceased patients, the postholder has to know that this can be extremely distressing. Computer literate and keyboard skills. Experience in multi tasking. Knowledge of Confidentiality and Data Protection. Knowledge of handling and moving skills. Ability to work as part of a team and on own initiative (working alone). Good interpersonal skills including an ability to communicate effectively with patients and staff at all levels. It would be good if you also had Previous experience of working in a health records environment. Ability to efficiently process and electronically scan paperwork in accordance with set timescales and ensure high quality of work output. Ability to work in a busy environment. Looking to find out more? If you’re looking to find out a bit more, then we would love to hear from you Please contact Tammy Hunter at Tammy.Hunter@lanarkshire.scot.nhs.uk For enquiries regarding the application form or recruitment process, please contact Devon Westwater at Devon.Westwater@lanarkshire.scot.nhs.uk Please remember to include the job title and reference number in your email. Further Information For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage. Additional Information for Applicants Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early. For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/ Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates. We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain Once you have submitted your application form you will be unable to make any amendments NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another. *Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings. Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process. Right to Work within the UK NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk. Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire. Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.