Location: West Midlands Contract Type: 6 months Hays is proud to be partnering with a respected public sector organisation to recruit a Senior Claims Handler. This is a key opportunity to join a growing and evolving team in a pivotal role that blends hands-on claims management with leadership responsibilities and strategic support for the organisation's insurance programme. As Senior Claims Handler, you will manage a personal caseload of complex claims-primarily personal injury and third-party property claims under Public and Employers Liability. In addition, you will play a vital role in supporting the Insurance Manager with the administration, renewal, and ongoing development of the insurance programme, while also deputising when required. Key Responsibilities Handle a personal caseload of liability claims, including those received via the Claims Portal and traditional channels. Monitor and control claim-related costs and ensure compliance with civil procedures and relevant legislation Provide expert guidance to team members on liability and defence decisions Assist with the procurement, renewal, and day-to-day administration of the Insurance Programme. Respond to insurance queries from directorates and liaise with insurers and brokers. Maintain and update the electronic claims handling system. Act as the first point of contact for legal representatives and internal stakeholders. Stay up to date with legal and procedural developments in insurance and claims handling. About YouWe're looking for someone with: Proven experience in handling public and employer liability claims. Experience of working in a public sector environment Strong knowledge of civil procedures and insurance legislation. Excellent communication and negotiation skills. Confidence in working with legal professionals and attending court. This is a fantastic opportunity for a seasoned Insurance professional to make a real impact in a high-profile public sector organisation. If you are ready to take on your next role, please send your updated CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk