The OpportunityAn exciting opportunity has arisen for an Assistant Property Manager to join a growing and professional property management team. This role is ideal for someone with strong organisational skills and a passion for delivering excellent customer service while managing a varied residential portfolio.You will play a key role in supporting the management of properties, ensuring maintenance issues are handled efficiently, compliance is maintained, and residents receive a high standard of service.Key ResponsibilitiesManage a portfolio of residential properties, ensuring high standards of service are deliveredOversee reactive maintenance, raising job orders and coordinating contractors effectivelyAct as a key point of contact for residents, leaseholders, and clientsRespond to customer queries via phone and email within agreed timeframesProvide regular updates to customers on ongoing works, projects, and queriesConduct site visits and produce detailed reports within set deadlinesCoordinate major works, ensuring all legal notices and processes are followedLiaise with contractors, obtain quotes, and ensure value for moneyAssist with budgeting and monitor expenditure against budgetsSupport the preparation and distribution of newsletters and resident communicationsAttend and support resident meetings, AGMs, and client meetings, including minute takingManage insurance claims and related processes where requiredCompliance & AdministrationEnsure properties remain compliant with all relevant legislation including H&S, Fire Risk Assessments, and asbestos regulationsMaintain accurate records, documentation, and reports within internal systemsEnsure all documentation, contracts, and communications are stored correctlyProduce reports, budgets, and updates in line with deadlinesSupport the preparation of seller packs and property-related documentationWhat We're Looking ForPrevious experience in property management or a similar roleGood understanding of residential property management processes and complianceStrong organisational skills with the ability to manage multiple tasksExcellent communication skills, both written and verbalAbility to work independently and manage workloads effectivelyProactive and customer-focused approachExperience using property management systems (e.g. Qube) desirableWorking knowledge of Microsoft Office (Word, Excel)DesirableProgress towards or completion of a recognised property qualification (e.g. IRPM)Experience managing budgets and contractor relationshipsPersonal AttributesProfessional, reliable, and detail-orientedStrong problem-solving skills and ability to adapt to changing prioritiesTeam player with a positive and proactive attitudeCommitted to continuous learning and developmentWhat's on OfferOpportunity to develop within a growing property management teamOngoing training and professional developmentVaried and fast-paced role with real responsibilitySupportive and collaborative working environment