Job Description
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Pertemps are delighted to be working with our public sector client to recruit a Community Alarm Response Officer on a temporary basis.Role: Community Alarm Response OfficerLocation: EdinburghHours: Full-time, rota-based 24/7 service (average 36 hours per week, including early, back and night shifts)Pay Rate:
* Standard rate: £14.02 per hour
* Unsociable hour rate: up to £22.51 per hour
(Pay rates to increase from 1st April 2026)Duration: Temporary 6-monthsStart Date: ImmediateA full clean UK drivers’ licence is required for this roleThis role requires a PVG Certificate (£59 for a new application or £18 to update an existing certificate).This is a frontline role within a 24/7 Assistive Technology Enabled Care service, delivering emergency telecare monitoring and response support to elderly and vulnerable people across Edinburgh. You will play a vital role in helping service users remain safe, independent and supported in their own homes and communities.Key Responsibilities
* Handling incoming alarm and telephone calls within a busy monitoring hub
* Carrying out emergency call handling, triage and prioritisation in line with guidelines
* Providing telephone-based reassurance, advice and support to service users
* Attending service users in person to respond to falls, mobility incidents and emergencies
* Carrying out dynamic risk assessments on all response visits
* Assisting service users safely following falls, using approved techniques and equipment
* Liaising closely with emergency services, health professionals and partner organisations
* Installing, repairing and maintaining assistive technology and telecare equipment
* Promoting prevention, wellbeing and signposting to appropriate support services
* Accurately recording actions and outcomes using internal IT systems
* Handling sensitive and life-critical information confidentially and professionally
What We’re Looking ForEssential:
* Experience working in health, social care or a similar frontline support environment
* First Aid or Moving xsngvjr and Handling certification
* Confidence communicating with vulnerable people by phone and face to face
* Ability to remain calm and make sound decisions in emergency or high-pressure situations
* Good IT skills and experience updating systems and records
* Strong understanding of health and safety principles
* Flexibility to work a 24/7 rota including nights and weekends
* Empathetic, resilient and team-focused approach
Desirable:
* Call handling or contact centre work
* Telecare or assistive technology knowledge
?? Apply today if you’re looking for a rewarding, hands-on role where you can genuinely make a difference to people’s lives.