Permanent Up to £65,000 Pension BUPA ShareSave 6.6 weeks holiday Hybrid Working (2 days per week in the office) Southampton, Store Support Office Role Purpose: As a B&Q UX Researcher, you will use your curiosity, empathy and strong analytical skills in the delivery of research solutions for several digital services, products and features, across all digital touchpoints of the customer experience. You will manage the end-to-end research process – from scoping to synthesis - uncovering key insights that will shape design decisions and influence strategic direction. You'll collaborate closely with designers, product owners, and cross-functional teams to identify research needs, communicate findings clearly and help to drive user-centred innovation. Beyond project delivery, you will play an active role in enhancing ways of working and contributing to the continuous improvement of research methods, tools and governance. With a broad and evolving remit, you'll have the opportunity to support everything from early-stage propositions to detailed feature and component development—delivering meaningful, seamless, and high-quality experiences to our customers. We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a UX Researcher and you’ll be a big part of this. Key Accountabilities / Responsibilities: Conduct end-to-end research across digital and omni-channel experiences using a mix of qualitative and quantitative methods, ensuring insights are contextualised within the broader user journey and aligned with product and business goals Proactively identifying when research would be valuable, setting objectives, and advising appropriate methodologies based on project goals, timelines and priorities Translate observations into digestible, valuable, actionable insights to mitigate delivery risks Encourage collaboration and engagement across the research process to encourage deeper understanding of user needs Synthesize existing research, internal knowledge, and external data to inform next steps, identify gaps, and suggest new lines of enquiry Influence the evolution of ways of working across Group and Banner by championing user-centred practices and continuously improving how research is planned, shared, and applied Actively contribute to establishing a shared research knowledge base, promoting knowledge reuse and insight consolidation across product areas Take accountability for the quality and coherence of the experiences your team delivers, ensuring they are grounded in evidence and aligned with user needs Required Skills & Experience: Takes ownership and responsibility for delivering high-quality, end-to-end research A self-starter who identifies opportunities, raises potential risks and proposes practical solutions Comfortable managing ambiguity with a strategic and systems-orientated mindset Excellent attention to detail, able to prioritise what matters most to users and the business Skilled in a range of qualitative and quantitative research methods, with the ability to select the right approach for the context Able to synthesise and frame research findings within the broader product and customer journey context Naturally collaborative and curious, eager to challenge assumptions and improve ways of working A strong storyteller and presenter, able to tailor insights to different audiences and clearly articulate the “so what” Who gives and receives quality feedback in equal measures Work collaboratively with inter-disciplinary teams, supporting through research, in the development of crafted, valuable customer experiences Comfortable in customer-facing interview scenarios, from 1:1 user interviews to longitudinal studies, operating with empathy and professionalism Strong planning and prioritisation, organisation and documentation skills, with experience managing multiple workstreams Adept at supporting cross-functional teams through the product lifecycle – helping them connect with user needs and translate insights into action Able to work at pace: turning around quick feedback to unblock decisions and following up with deeper, strategic insight Champions the value of research and best practice across teams, encouraging experimentation and new approaches Participate in and contribute to design critiques and post project reviews Contribute to a culture of innovation by sharing new technologies and industry design trends within Team, Chapter and beyond Inquisitive and eager to continuously improve and learn, staying up to date with new technologies, industry and design trends Desirable Skills & Experience Experience reviewing / interpreting quantitative data (web and onsite behavioural analytics, survey data etc) to complement qualitative insights and inform design decisions Comfortable working in an Agile, multidisciplinary teams and iterating research in fast-paced delivery environments, working across multiple squads Familiarity with both Lean UX Research processes for rapid testing as well as more robust, in-depth methods for strategic insight generation Skilled in hypothesis driven design, using research to validate assumptions and shape iterative product development Experience conducting research across omni-channel user experiences Knowledge of ResearchOps Principles, including participant recruitment, tooling, ethics and research asset management Proficient using online research platforms (User Testing, Fable, Optimal Workshop etc) and comfortable with light video editing for storytelling purposes Familiar with prototyping (including their limitations) and documentation practices to communicate insights effectively As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.