Business Support Apprentice
Annual salary: up to £26,528.31.
Course title: Business Administration (Level 3).
Location: Darlington – Office based.
Contract type: Fixed Term Apprenticeship.
Programme duration: approximately 15 months.
Salary:
Age 16–18: £8.00 per hour – 40 hours per week (including time at college).
Age 19–20: £11.06 per hour – 40 hours per week (including time at college).
Age 21+: £12.71 per hour – 40 hours per week (including time at college).
What does a life as a Customer Service Apprentice look like?
As an apprentice within our Darlington branch, you will be part of our commercial team, listening, observing and participating in a wide range of tasks that will support your development and contribute to the successful completion of your apprenticeship programme. You will be supported by your line manager, mentor and college to gain the knowledge, skills and behaviours required to succeed.
* Introduction to business administration within a commercial environment
* Maintain high standards of attendance, punctuality and personal appearance at work and college
* Attend formal and informal meetings and training sessions to maintain job knowledge and progression
* Work under the guidance of a mentor to complete tasks to given specifications
* Support the efficient running of workloads within the function
* Organise time and resources effectively, prioritising tasks to meet work demands
* Show initiative, commitment and perseverance when working towards goals
* Complete and maintain accurate paperwork and electronic records
* Comply with all health, safety, environmental and data protection requirements
* Communicate professionally with internal and external customers
* Represent Mears positively at all times
What you need to be a successful applicant:
* A genuine desire to learn and develop strong technical knowledge
* Strong communication skills, both written and verbal
* Great interpersonal skills
* Great problem solving ability
* Ability to build and maintain positive customer and client relationships
* Engaged in customer journey environment
* Good written and verbal communication skills
* Basic numeracy skills
* Ability to understand and follow standard operating procedures
* Good attention to detail and willingness to learn
* Positive, can do attitude
* Ability to use Microsoft Office packages
* Able to work independently and as part of a team
What You Will Get
* Laptop and phone supplied
* An industry‑recognised qualification
* 25 days’ annual leave, plus bank holidays
* £250 contribution towards driving lessons
* Annual Mears Fun Day – a company‑wide celebration
* Support from Mears Group Apprentice Ambassadors
* Apprenticeship events and reward trips
* Staff perks through Mears Rewards (discounts on groceries, holidays, eye‑test vouchers, ShareSave scheme and more)
Application Process
* Submit CV and complete the apprenticeship questionnaire via the Mears Careers website.
* If shortlisted, you will be contacted to confirm selection for the next stage – assessment centre or interview.
* Complete a basic maths and English test as part of the selection process.
All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. We will carry out a Background, Identity, Security clearance & BPSS check; relevant identification (proof of address, references, valid passport, proof of UK residence for 5 years) must be provided.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, a Defence Employer Recognition Scheme Gold Award holder, and proudly support the Armed Forces Covenant.
Closing date for applications: 29 May 2026
#J-18808-Ljbffr