Overview
Inbound Technical Advisor – Join Concentrix Today! Are you a tech-savvy professional with a talent for technical support and a flair for generating valuable leads? Join us at Concentrix, where you will work with a leading telecommunications provider. In this role, you'll handle inbound technical support calls, efficiently resolve customer issues, and identify opportunities for service enhancement. This position offers a prime opportunity to excel and grow while delivering exceptional service and contributing to our sales team's success by passing along qualified leads. Enjoy the satisfaction of enhancing customer experiences and earning bonuses for successful lead generation.
Key Responsibilities
* Technical Troubleshooting & Resolution: Proficiency in diagnosing and resolving technical issues efficiently, with the ability to convey complex technical details in understandable terms to non-technical callers.
* Customer Service & Communication: Effective listening and empathy to understand customer concerns, strong communication skills to convey solutions clearly, foster trust and satisfaction, and manage complaints to improve overall customer experience and loyalty.
* Package Opportunities & Lead Generation: Recognizing customer needs to enable strategic upselling of additional products or services, supported by relationship-building skills that enhance trust and open future sales avenues.
* Target-Driven & Performance Under Pressure: Consistently meeting or exceeding support targets, demonstrating goal orientation, resilience, and focus under pressure.
Qualifications
We're seeking technically proficient individuals who excel in providing first-call resolution while effectively generating leads for additional products and features. Ideal candidates thrive in target-driven environments and prioritize customer satisfaction. Key skills include:
* Customer and Technical Support: Deliver exceptional support by efficiently managing systems to resolve technical issues on the first call.
* Communication: Engage customers with insightful questions to align product offerings with needs, successfully upselling features and benefits.
* Problem-Solving and Resilience: Quickly diagnose issues with attention to detail, maintaining patience and composure in dynamic environments.
* Adaptability and Versatility: Connect with diverse customer profiles, ensuring a tailored and positive experience.
Training & Development
Our trainers are dedicated to ensuring your success by providing all the tools and guidance you need. You'll start with a comprehensive training program on our systems, products and features, followed by a supportive nesting period. After nesting, you'll receive ongoing on-the-job training and continuous support to promote your growth and development.
What’s in it for you?
* Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 8am-9pm
* Convenient location, at Horsefield Way, Bredbury Industrial Estate SK6
* Annual salary of £26,520 paid fortnightly
* Bonus opportunity of up to £250 PCM plus uncapped bonus from lead generation, bonus paid per successful sale made from leads passed to the sales team
* Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals
If you’re driven by a passion for assisting others and excel at identifying opportunities, this technical support role is your launchpad to a fulfilling career. Each interaction is an opportunity to support customers in maximizing their product use while enhancing your earnings through successful lead generation of new and additional products. Embrace this role where your expertise is key to customer satisfaction.
Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
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