We are a busy dispensing GP Practice looking for a Receptionist to join our existing team. The environment is fast paced and can be challenging but if this appeals to you, and you are looking for a longer term career with the potential to develop and learn new skills then read on.
We are looking for a professional, enthusiastic, flexible, people person with excellent customer care skills who can make a difference to the needs of the patients. The successful candidate will demonstrate excellent interpersonal, communication and organisational skills, together with the ability to work well under pressure.
The successful candidate will be working 20-25 hours over 4-5 days and will be able to work on a rota basis covering the core following hours: Monday to Friday 08:00am to 18:30pm.
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
· Welcome and receive all patients and visitors to the Practice projecting a positive and friendly image to both patients and visitors either in person or on the telephone
· Maintaining and monitoring the practice appointment system
· Process all requests for appointments, visits and telephone and e-requests ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times
· Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
· Signpost patients to the correct service
· Explain Practice arrangements and formal requirements to new patients wishing to register as well as those seeking temporary registration ensuring all registration procedures are completed
· Initiating contact with and responding to, requests from patients, team members and external agencies
· Action tasks from GP's and other healthcare professionals using the Practice clinical system
· Ensure outstanding queries are explained and handed over to the next shift
· Read code data on SystmOne
· Photocopy documentation as required
· Receive and workflow external post – date stamping all correspondence
· Monitor and workflow any relevant messages in the practice generic email account
· Maintenance of all new patient registration paperwork, ensuring that the most up to date versions are being given to patients.
· Data entry of new and temporary registrations and relevant patient information as required ensuring accuracy of detail and prompt appropriate delivery
· Input data into the patient's healthcare records as necessary
· Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Secretarial team
· Effectively handle general enquiries and complaints both face to face and over the phone
· Accept payment for private (non General Medical Services) work undertaken, ensuring processes are followed in line with Practice policy
· Manage all queries as necessary in an efficient manner
· Carry out system searches as requested
· Maintain a clean, tidy, effective working area at all times
· Monitor and maintain the reception/admin area and notice boards
· Support all clinical staff with general tasks as requested
· Scanning of patient related documentation and attaching scanned documents to patient's healthcare records with associated read coding
· Ensure that mandatory training is kept up to date with particular reference to Information Governance/GDPR training
Secondary Responsibilities
· Partake in audit as directed by the audit lead
· Partake in the creation and review of Reception/Admin protocols/standard operating procedures
· Learn to undertake basic administration tasks where necessary
· Support administrative and reception staff, providing cover during staff absences
· Complete opening and closing procedures in accordance with the duty rota
Work remotely
* No
Job Types: Part-time, Permanent
Pay: From £12.35 per hour
Benefits:
* On-site parking
Education:
* GCSE or equivalent (preferred)
Experience:
* Medical Receptionist: 1 year (preferred)
* Administrative: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person