Job Introduction
People never forget how you make the feel and here at our world renowned distillery in Dufftown we embrace every opportunity to make them feel right at home. First impressions count and we know that we’re not simply providing luxury accommodation, we’re helping to create unforgettable experiences, treasured memories and the best night’s sleep in the valley.
Main Responsibility
In this role you will pave the way for a premium VIP environment and ensure the highest possible quality is being achieved and maintained. With a meticulous eye for detail you will take pride in ensuring any accommodation is thoroughly cleaned and prepared ready for our guests. As part of the team you will undertake preventative maintenance checks and suggest opportunities to enhance the guest experience. Your unique contribution to the team will help us continue to deliver successful Premium Events, VIP Visits and best in class bespoke customer service.
Our Ideal Candidate
You’ll love making people feel welcome and, ideally, you will have worked in a similar luxury establishment. You’ll recognise the importance of supporting your colleagues through great team work, but be prepared to take personal responsibility to look for solutions where needed. A driver’s licence is essential for this role as is the ability to adapt quickly to changing circumstances with a calm professional approach. This team provides support for the accommodation and guests across 7 days as well as there being a need to participate in a Duty ‘on-call’ rota for emergencies. If you have the skills we are looking for, including being able to follow established procedures to ensure high safety standards, then you could be the rare character we are looking for.
This role is a fixed term contract until 12th December .
What we can offer you
1. We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
2. Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
3. Private Healthcare and Doctor@Hand (remote GP service).
4. Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
5. Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
6. Our Life Assurance cover is a multiple of eight times your annual basic salary.
7. Product allocation so that you can enjoy our fantastic portfolio of brands.
8. Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
9. Every employee has the opportunity to claim up to £1, per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
10. Learning resources to help you be your best self.