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NEC
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Job Reference:
99d9ba5697e2
Job Views:
5
Posted:
21.08.2025
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Job Description:
Job Description
The Service Management Consultant role is office-based in Chippenham or Hartlepool.
This role involves managing IT Service Management tooling to meet business needs, working closely with stakeholders, and supporting high-performance IT capabilities worldwide.
Reporting to the Service Support Manager within the Cyber, Service and Technology division, you will manage and improve the Ivanti IT Service Management Tool, contribute to team performance, and ensure ITIL compliance aligned with ISO20000 standards. Travel may be required for client visits and meetings.
Responsibilities
* Technical ownership and configuration of Ivanti IT Service Management toolset
* Understanding of Ivanti database schema and best practices
* Design, implement, and maintain Ivanti configurations to meet business outcomes
* Mentor team members across locations
* Monitor team performance using KPIs and CSFs
* Ensure team skills are up-to-date and processes are compliant with ISO20000
* Collaborate with ITIL process teams to deliver end-to-end services
* Build relationships with internal and third-party organizations
* Maintain adherence to OLAs
* Contribute to team reporting and communication
* Communicate effectively at technical and stakeholder levels
* Apply ITIL 4 practices within service management tools
* Plan short- and long-term team actions
* Maintain awareness of industry standards and best practices
* Influence stakeholders and manage systems critically
* Manage time efficiently
Qualifications
* Experience in Service Management, especially with ITSM toolsets
* Stakeholder management skills
* Excellent communication and business writing skills
* Knowledge of ISO20000 standards
* Problem-solving skills
* Expertise in Ivanti toolset, including ISM and UEM
Essential Qualifications
* ITIL v4 Foundation
* NPPVL3 + SC clearance
Desirable Skills
* ITIL v4 Intermediate Qualification
Additional Information
We offer an excellent benefits package, including a competitive pension scheme, private medical cover, holiday entitlement with buy/sell options, life assurance, flexible benefits, and free access to LinkedIn Learning.
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