Location: West London (Chiswick, Brentford & Isleworth) Salary: £47,777 + EOY Bonus
The role
We are looking for an experienced, commercial Retails/Sales Area Manager to play a key role in ensuring the smooth running of a small cluster of self-storage locations across West London. You will need to be very customer focused and sales/KPI driven. Our Area Managers are responsible for supporting staff in their day-to-day roles and progression, maximising sales and profit targets, helping customers with anything they may need, and ensuring all legal and company procedures are in place.
This is a multi-site role, based in our Chiswick store, with responsibility for the Isleworth and Brentford Container sites. It is full-time, working 5 days out of 7, with some weekend and bank holiday working.
Company Benefits
* Staff discount on storage and retail products
* Management Training and Development programme
* Great bonus scheme
* Contributory pension scheme
* 30 days holiday, including bank holidays
* Employee ‘free perks’ scheme
* Additional benefits after a qualifying period
Who we’re looking for
* Goal oriented, with a proven sales track record
* Thrives in a varied, team environment
* Excellent communication skills and customer service skills
* A good level of numeracy and people management experience
What you’ll do
Sales and Customer Service
* Drive teams to convert sales and help customers make informed decisions
* Achieve sales targets by maximising sales opportunities
* Provide outstanding customer service, always keeping our values in mind
* Resolve customer complaints, address customer concerns, and explain company policies
Store Growth and Development
* Meet the revenue and growth targets, and control costs within a reasonable jurisdiction
* Manage the growth and development of the store and employees
* Demonstrate an active approach to achieve goals and objectives
Manage and Train Employees
* Recruit, train, develop and support staff to keep the standards of your team high
* Motivate staff to give their best results
* Provide high levels of leadership, encouragement, training, and support in order to help others achieve their results and meet their budgets
Administration
* Ensure effective administration of the store so that company systems, policies and procedures are always adhered to
* Create and implement effective marketing plans, and monitoring and reviewing results at regular intervals
* Promote the store in the local community by networking and liaising with local shops and businesses
Maintenance
* Take pride in the sites, maintaining excellent standards
* Ensure a safe and healthy environment for both staff and customers
Charity Participation
* We’ve committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity