IT Support Technician
Location: Aldridge
Job Overview
To support the delivery of effective IT services across the business by providing day-to-day technical support, assisting with system maintenance, equipment setup, and user support.
The role will involve contributing to the secure, efficient, and reliable operation of IT systems, following established procedures, and working closely with internal teams to deliver a responsive and customer-focused IT service.
Key Responsibilities
Provide first-line IT support to users, responding to queries in a timely and professional manner
Log, monitor, and manage support requests through to resolution
Maintain accurate records of issues, solutions, and recurring problems
Assist with routine maintenance and monitoring of IT systems
Support software and system updates where required
Rebuild, service, and troubleshoot PCs and related IT equipment
Ensure software compliance, licensing, and correct usage across systems
Maintain accurate hardware and software asset records
Assist with installation and configuration of IT equipment, software, and user accounts
Support backup systems and data recovery processes
Help maintain IT security, confidentiality, and data integrity
Assist with IT projects, system upgrades, and improvements
Participate in training and development activities to build technical capability
Skills & Experience Required
Interest in IT and desire to build a career in technical support
Basic experience with computer hardware, software, and business applications
Understanding of PC components, peripherals, and basic troubleshooting
Experience supporting users with IT issues (work, education, or personal projects) desirable
Awareness of data security, confidentiality, and compliance standards
Ability to follow procedures, work independently, and manage workload effectively
Strong communication and customer service skills
Ability to support users at all levels in a professional manner
Exposure to system installation, device setup, or software configuration beneficial
Experience or awareness of manufacturing environments (windows/doors industry) advantageous
Any exposure to Window Designer systems would be beneficial
Additional Information
This role is ideal for someone looking to develop their career in IT support within a structured and fast-paced operational environment, gaining hands-on experience across a wide range of technical systems and business users.