Thames Valley Air Ambulance The role: Community Fundraising Officer Location: Hybrid Working, 2 days per week in office (subject to business needs) Salary: Real Living Wage - £28,221 Contract: Full-time, Permanent About us Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are here for you and your loved ones. In Berkshire, Buckinghamshire, and Oxfordshire. Whoever you are. Wherever and whenever you need us. What we are looking for: We are looking for a Community Fundraising Officer who will be the first point of contact for our community fundraisers who are looking to raise vital funds for us and provide administrative support for the team. At Thames Valley Air Ambulance, we’re committed to giving everyone the best chance when the worst happens. Every day, we’re called to life-threatening emergencies across Berkshire, Buckinghamshire, and Oxfordshire. But we can’t do it without the generosity of our supporters and that’s where you come in. Your role As Community Fundraising Officer you’ll play a key part in supporting a wide variety of individual and groups who are fundraising for Thames Valley Air Ambulance. You’ll be responsible for: • Ensuring our supporters receive an excellent supporter experience by delivering a high standard of customer service via phone, email, post or in person and through accuracy of donation thanking and responding to enquiries. • Developing and supporting relationships with key local community groups and organisations to maximise on-going support and income potential. • Attending & supporting events hosted our fantastic supporters About you You’ll bring experience in dealing supporting members or the public and delivering a high level of customer service. We’re looking for someone who: • Has experience supporting fundraisers or working in a customer service environment • Is highly organised and able to manage competing priorities and deadlines. • Is passionate about making a difference and eager to grow within a supportive team. Why join us? At Thames Valley Air Ambulance, you’ll be part of a dynamic, compassionate, and forward-thinking organisation. We’re proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance. If this role sounds like it’s for you, we would love you to apply! In return we offer a competitive salary and great staff benefits such as. • 25 Days holiday / 267 Hours Holiday • Hybrid Working (minimum 2 days in office) • Holiday Trading • Free annual Flu Vaccination • Blue Light Card (Option to purchase) • Employee Assistance Programme • Company Pension Scheme • Simply Health – Medical cash back scheme • Disability Confident Employer Our values We live by our values every day: • We care no matter what – for our patients, their families, and each other. • We go above and beyond– in the care we provide and the work we do. • We do the right thing – in how we act and the decisions we make. • Together we are TVAA – because together, we save lives. Diversity and inclusion We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector. Safeguarding We follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of our staff, volunteers, and the people we support. Relevant checks (e.g. DBS) will be carried out where appropriate. How to apply To apply, please complete our online application form and tell us why you’re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as we are unable to offer sponsorship. Vacancy Closing Date: This post may close early due to high numbers of applications, so you are advised to apply promptly TVAA is a Disability Confident employer. We are committed to discussing and implementing adjustments to support you during your application process and beyond. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .