Join to apply for the Customer Success Manager role at Searchland
Get AI-powered advice on this job and more exclusive features.
This range is provided by Searchland. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Role: Customer Success Manager - 12M Maternity Cover
Reporting To: Head of Customer Success
Base Salary: £40,000 - £50,000 | OTE up to £60,000
Working Location: Hybrid / London (2 days a week at our Old Street office)
Account Management | SaaS | PropTech
PLEASE NOTE : This is a fixed term 12 month contract for maternity leave cover. This role may convert to a permanent contract.
About Searchland
Searchland is a high-growth, B2B PropTech company transforming how businesses and individuals access and leverage property data. Our platform empowers property developers, land agents, architects, and planners with real-time insights, helping them make smarter, data-driven decisions when acquiring and developing land.
We’re proud to be building a collaborative, supportive team in London and we’re committed to doing things differently by creating a workplace where everyone feels welcome, supported, and able to thrive.
About The Role
We’re looking for a Customer Success Manager who’s passionate about building relationships, solving problems, and helping customers get real value from our platform. In this role, you’ll be at the centre of how we engage with clients — guiding them through onboarding, supporting their ongoing success, and ensuring they feel confident and supported every step of the way.
You’ll work closely with our Sales and Customer Success teams to deliver demos, respond to queries, and proactively identify opportunities to add value. From onboarding to renewal, you’ll play a key role in driving adoption, satisfaction, and retention.
This role is ideal for someone who understands the renewable energy and/or retail sector and is looking to apply that industry knowledge in a fast-growing tech environment. While experience in SaaS is a bonus, what matters most is your ability to connect with customers, understand their needs, and help them succeed using our platform.
What You’ll Do
* Guide and support customers through onboarding - from first demo to full adoption - making sure they feel confident using our platform.
* Build strong relationships with clients in the renewable energy sector, understanding their workflows, goals, and how our tools can best support them.
* Be an expert in your vertical and keep up with industry insights, share these with customers and internally to staff.
* Deliver engaging product demos and provide tailored training sessions to help customers get the most from our software.
* Collaborate with Sales and Account Management to share insights, track progress, and ensure a seamless customer journey from onboarding to renewal.
* Be proactive - check in with clients regularly, identify where they might need extra support, and help them find long-term value in our product.
* Champion customer feedback, sharing ideas and opportunities to improve tutorials, resources, and the overall user experience.
* Monitor satisfaction and retention, helping to minimise churn by ensuring every client feels guided, heard, and supported.
* Support continuous improvement, helping to refine our onboarding and engagement processes as we grow.
What We’re Looking For
* At least 3 years in a customer support or customer success role
* Working and up-to-date understanding of the energy and renewables sector and/or retail sector
* Confident communicator with strong phone and presentation skills
* High attention to detail, with strong organisational and time management skills
* Right to Work in the UK
Nice to have
* Previous experience with SaaS products and billing cycle
* Previous experience in start up/scale up environments
* Familiarity with our tools such as HubSpot and Stripe
Interview Process
* Our interview process is simple and supportive:
* Introductory chat (15 mins) with our HR team.
* In-depth conversation (45 mins) with the Head of Customer Success, where you can learn more about the role and team.
Why Join Us?
* Flexibility: Hybrid working with two days in our Old Street office
* Wellbeing & balance: 25 days holiday + bank holidays, your birthday off, Christmas office shutdown, and a HealthShield employee cash plan.
* Growth & development: Learn across onboarding, customer engagement, and project work, with mentoring and clear opportunities to progress in SaaS.
* Tools & support: A MacBook and contribution to a home office setup, EMI scheme, and £500 per year personal growth fund.
* Great culture: Free lunches and team socials (bake-offs, 3 Peaks challenge, staycations, holidays abroad when targets are hit).
Our Commitment to Inclusion
We are committed to creating an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We welcome applications from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic. If you require any adjustments during the recruitment process, please let us know—we are happy to support you.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Utilities, Oil and Gas, and Retail
#J-18808-Ljbffr