IPL Global IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-term success of our business. As a packaging company that develops plastic-based solutions for our customers, it is imperative that we meet the customer needs while being mindful of our operational impacts and the need to preserve our planet. We are committed to running our business responsibly and in ways that drive environmental, social and economic value for our stakeholders, including shareholders, customers, employees and local communities. We employ over 2,500 people in 16 manufacturing facilities, 1 corporate office and 2 R&D facilities across Canada, Europe, and the United States. Read more about our story at: www.iplglobal.com Position Title: Supply Chain Assistant Location: Wolverhampton (Site based) Key responsibilities To provide critical support across the Supply Chain team and contributing effectively to ensure that all processes are followed and processed correctly. Provide analysis of open sales orders against forecast identifying shortfalls / additional demand Update & Manage Customer Service OTIF KPI’s Monitor & Update Current and future month’s order intake. Facilitate the return of any customer products liaising with all relevant departments Support other roles within Supply Chain Team, cross training in Logistics, Order Processing & Production Coordinator to provide holiday cover if required. Manage & Update Internal Supply Chain NCR Scan In & Manage In-coming Delivery notes, Customer POD’s & Driver Sign In Sheets. Chase Supplier’s & Ensure All BRC certifications are up to date. Update Within IFS Customer/Supplier Prices. Assist Supply Chain Controller with fortnightly stock takes on all inventory parts. Provide Aged Stock Reports To Sales Team. About You Skills and Experience Required Computer literate Customer Focus – Ensuring the internal customer expectations and requirements are met. Provide clear and professional communication to internal customers. Delivers Results Coordinate activities for efficient service delivery. Communication – Competent communicating at all levels within the business. The ability to build strong relationships across all stakeholders. Mindset – Showing a positive and professional attitude to everyday challenges whilst continuous improving processes. Previous Experience within a Supply Chain Department would be advantageous Desirable-Advanced knowledge of Excel