About The Role
Advance Your Expertise as a Cloud & Managed IT Engineer!
At Intercity Technology, we’re passionate about delivering secure, cutting-edge solutions and we’re looking for aCloud & Managed IT Engineerto help us do just that. In this role, you’ll be a key player in supporting both customer and internal environments, resolving complex technical escalations, and driving automation and platform optimisation.
Key Responsibilities as a Cloud & Managed IT Engineer:
* Provide expert-level technical escalation support to Tier 2 teams, creating knowledge articles and promoting a culture of continuous improvement
* Drive efficiency through automation, streamlined service requests, and self-service capabilities
* Collaborate with cross-functional teams to optimise customer and internal environments
* Administer and support Azure, Microsoft 365, Exchange, and Intune platforms
* Contribute to proactive monitoring and automated remediation across infrastructure, systems, and networks
* Support service transition processes, ensuring documentation and knowledge transfers are complete
* Champion service management processes including Change, Major Incident, and Problem Management
* Participate in post-incident reviews and drive continual service improvements
* Be part of the weekend on-call rota (Saturday–Sunday, 7am–7pm) for critical out-of-hours escalations
* Support and manage virtualised environments hosted in our private CoLo
* Mentor Tier 2 and junior team members, promoting skill development and succession planning
* Adhere to quality procedures and best practices
* Serve as a technical lead on internal and customer-facing projects
Essential Technical Skills:
* Strong expertise in Azure administration
* Proficiency in Microsoft Entra ID and user management
* Robust knowledge of Microsoft 365 and Exchange
* Moderate experience with Microsoft Intune
* Solid understanding of networking principles and troubleshooting
* Strong support experience with Windows 11 OS and server infrastructure
Desirable Technical Skills:
* PowerShell scripting
* Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS)
* Understanding of ITIL practices
* Experience with Hyper-V and CoLo environments
Professional Attributes:
* Experience in a 3rd line technical infrastructure support or project role
* Excellent problem-solving skills with a structured, analytical mindset
* High attention to detail and accuracy
* Passionate about service excellence and proactive in approach
* Calm under pressure with strong teamwork and interpersonal skills
* Motivated by complex problem-solving and automation
Certifications (Required or Strongly Recommended):
* Microsoft Certified: Azure Administrator Associate (AZ-104)
* Microsoft 365 Fundamentals (MS-900)
* Microsoft Certified: Exchange Online Support Engineer (MS-220)
* Microsoft Certified: Identity and Access Administrator Associate (SC-300)
* Microsoft Certified: Endpoint Administrator Associate (MD-102)
Additional / Desirable Certifications:
* Power Platform Fundamentals (PL-900)
* ITIL Foundation Certificate in IT Service Management
* Cisco Certified Network Associate (CCNA) or CCENT
What We Offer:
* 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
* Annual pay reviews.
* Holiday buy scheme.
* All-company bonus scheme.
* Death in service cover.
* Employee assistance programme.
* Company pension.
* Active social calendar.
* A strong focus on developing our people.
About Us
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:
* Customer Net Promoter Score of +92
* Gold Award Investors in People Accreditation
* 3-star “World Class” Best Companies accreditation, and for 2022, 2023, and 2024:
- The no. 1 best telecoms company to work for
- 9th best mid-sized company in the UK to work for!
- 7th best company in the West-Midlands to work for!
* Platinum Eco Vadis rating
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
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