EMEA Operations Lead (FM)
Job ID 244692
Posted 11-Nov-2025
Service line GWS Segment
Role type Full‑time
Areas of Interest Facilities Management
Location(s) London - England - United Kingdom of Great Britain and Northern Ireland
A US Fortune 500 company, CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 40,000 employees and operate in 42 countries.
Key Responsibilities
The Operations Lead for EMEA is responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high‑level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client’s Critical Facilities and FM standards/guidelines in terms of design, operational performance, and overall resilience.
In addition this position is responsible for the strategic management of the client’s critical environment infrastructure (including co‑lo sites), and practical delivery of best in class operational standards resulting in an excellent integrated service provision across the EMEA region. The role bridges the gap between FM, Engineering and Client. You will be an evangelist for best practice and act as a trusted advisor to the client, supporting the development of engineering standards.
Operational management of CBRE’s specialist partners, M&E Supply Chain and OEM’s in order to deliver a best in class service with the ultimate objective of meeting the Key Performance Indicators and Service Level Agreements targets across EMEA countries. The position is responsible of bringing together engineering and operations, have a strong technical background whilst being able to navigate through the complexities of banking clients for all services.
Essential Duties and Responsibilities
* Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution.
* Acts as single point of contact and develops positive relationships with the client for all IFM and Engineering services issues.
* Manages on site facilities management operation teams and Engineering teams in terms of staffing, training, development, and performance.
* Responds to problems and concerns; implements policy, rules and regulations.
* Manages contractual relationships and works with the Client’s Representative to assure excellent service delivery to Client’s location; reviews and monitors performance in line with agreed KPI or SLA.
* As part of account management team, monitors and modifies the services deliverables in accordance with the change of Client’s business needs.
* Implement the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery.
* Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently.
* Ensure planned preventative maintenance activities are delivered to plan on time and within budget, with particular emphasis on critical maintenance, and fire impairment policies. Provides oversight and assurance where not directly managing services
* Work collaboratively with various client teams, central CBRE energy management team, other CBRE management teams on the account.
* Ensure contract specific reports are produced and issued in a timely manner.
* Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimize the risk exposure to the Client.
* Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE’s corporate standards.
* Contribute to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance.
* Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items.
* Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback.
* Manage various third‑party vendors who provide the IFM services; this includes participating in the development of RFP’s, assisting in contract negotiations, and SOW, SLA, KPI development.
* Ensures all statutory compliance requirements are met through the use of CBRE’s Technologies.
* Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.
* Leads by example owning creative problem solving in a high pressure environment.
* Ensure compliance in accordance with CBRE and Client
* Responsible for all in scope engineering and FM service delivery in the EMEA region
* Matrix partnership to the Global Engineering Director and EMEA Alliance Director, providing tactical and operational delivery reports as well as Supply Partner management and direction.
* Use data to drive monitor, report on and drive performance of the engineering team across the region.
* Support the implementation of the CBRE Shield Critical Facility Risk Management (CFRM) program and own the CFRM performance for the region.
* Support Smart FM initiatives across EMEA.
* Provide leadership, support and guidance to sub‑region engineering leads to ensure effective, timely and complete delivery of the service provider’s deliverables in accordance to the service level agreement and contract.
* Manage regional incident and escalation, lead engineering problem solving, fault finding and root cause analysis for the region acting as the primary interface with the client, local vendor partner, and other stakeholders.
* Conduct regular reviews of existing operations to ensure maintenance and operating standards and environments are adequate for each facility. Implement the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery.
* Provide financial oversight including review engineering capital budgets, ensure effective management of the Repairs and Maintenance (R&M) cost, providing budget variance reports and assisting with annual reconciliations.
* Performs additional job duties as requested. Some travel required
Required Knowledge and Skills
* Strong technical background with proven experience in similar role
* Excellent client relationship and leadership skills
* Strong communication and presentation skills
* Ability to effectively respond to complex inquiries, requests or complaints from clients, line management and supply chain.
* Experience in change control and engineering planning tools and processes
* Strong financial control to maintain cost within budget
* Intermediate skill with Microsoft Office Suite
* Relevant experience managing an engineering service delivery across multiple remote and culturally different locations.
Qualifications and Education
* Tertiary qualification in Engineering Studies preferable with Degree in Mechanical or Electrical Engineering.
* A minimum of ten years post training experience, five years of which in maintaining critical engineering environments.
* Member of an Engineering related professional institutions i.e. ASHRAE/CIBSE/IEE.
* Sound knowledge in Health & Safety
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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