We have an opportunity for a Housing Officer to join our team covering Bournemouth, Christchurch, and Poole.
You'll manage your own diary with a mix of working from home, the office, and out with customers.
This is a part-time permanent role, working 3 days a week (22.5 hours), including a Wednesday and Thursday.
The starting salary is £19,459 - £23,108, depending on experience (equivalent to £32,000 to £38,000 per year).
Your role
As a Housing Officer, you'll deliver a professional and high-quality mixed-tenure service to our customers, using your knowledge and skills to resolve various housing management challenges.
This could include anti-social behaviour, housing and neighbourhood issues, contract breaches or changes, fraud, and safeguarding.
You'll be a key part of ensuring our neighbourhoods are safe, listening to our customers' needs, and making changes when necessary.
You will balance your caseload with projects, shaping sustainable communities that foster an inclusive environment for our customers.
To Be Successful In This Role You Will Have
* The ability to proactively manage a complex caseload
* Strong communication skills with previous experience working with customers in demanding environments
* Experience in delivering excellent customer service, contributing to achieving a 90% customer satisfaction rate
* Knowledge or experience in delivering housing management services
* Proficiency with computer systems, e.g., Microsoft Office
* The ability to establish, develop, and maintain effective working relationships with colleagues, contractors, and partner agencies
As you will be visiting our customers, you need a full UK driving licence and access to your own transport.
A DBS check will be undertaken for the successful candidate.
What We Can Offer You
As part of the Localities Team, you'll be in a friendly, dedicated, and supportive working environment.
We invest in our people, offering opportunities to develop your skills and make a real difference in people's lives. This role can lead to a career within a successful and diverse organization.
Some of Our Benefits Include
* £450 yearly flexible benefit pot
* Flexible working
* 25 days holiday + bank holidays (with an extra day each year up to 30 days)
* Option to buy or sell holiday
* Generous pension scheme with up to 12% matching
* Life cover from day one
* Recognition scheme with retail vouchers
* Wellbeing discounts, including gym memberships
* Other benefits available
About Us
It's an exciting time as Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). Together, we provide over 84,000 homes and invest in communities across London and the South of England.
Our purpose is to provide affordable homes in thriving communities that people love for generations.
We focus on long-term investment in homes, our customers, and partnerships to make a lasting impact. Our financial strength enables us to meet housing needs, regenerate places, and build on community strengths.
We are committed to our Equality, Diversity, and Inclusion strategy and believe everyone should be able to be themselves at SNG. Visit our careers site to learn more about us and our values.
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