We’re looking for a detail‑driven and customer‑focused Sales Support Engineer to manage spare parts enquiries and orders from start to finish. This role sits at the heart of the business, coordinating closely with Sales, Engineering, Operations, Procurement, and Service to ensure customer requirements are clearly understood, accurately captured, and delivered on time.
You’ll play a key role in enquiry management, order processing, stakeholder coordination, and performance reporting, helping to drive customer satisfaction, operational efficiency, and commercial success.
What you will be doing
* Receive, review, and fully understand customer spare parts requirements
* Log customer enquiries in the ERP system and issue timely acknowledgements
* Coordinate with Estimating to track enquiry progress and update customers and Sales accordingly
* Create customer orders in the ERP system and issue order acknowledgements
* Prepare and facilitate project launch reviews with relevant stakeholders
* Lead regular progress review meetings with Operations, Procurement, Engineering, and Sales
* Provide customers with regular updates on contract and order progress
* Support Engineering with the preparation of spare parts lists and manage spares‑related tasking
* Assist Sales with customer follow‑up on key opportunities
* Support Service Coordinators and Service Engineers with urgent or unplanned spare parts requirements
* Monitor, report, and analyse KPIs related to enquiry response times and on‑time delivery
* Provide wider Sales support, including compliance documentation, enquiry management, and coordination between Sales and Engineering
We think you should have
* Proven experience in sales support and customer‑facing roles
* Experience within the maritime industry or a related sector
* Knowledge of Kongsberg Maritime products and services (or the ability to develop this quickly)
* Strong verbal and written communication skills
* Confident user of ERP systems and standard IT applications, including Microsoft Word, Excel, and Outlook
This employment may require a pre‑employment check procedure in accordance with company security standards, role or site requirements. Please note that this might affect the offer process or employment.
You are able to
* understand the organization’s informal rules and structures and utilize political processes effectively to get things done
* adhere to company rules and procedures and execute plans with commitment and determination
* use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively
* communicate in a clear, precise and structured way
* co‑operate well with others, share knowledge, experience, information and support others in the pursuit of team goals
* An exciting and important position working for the world‑leading supplier of maritime solutions
* Be part of a diverse team spread across several countries, embracing collaboration and cultural diversity.
* Competitive pay and benefits, including attractive insurance policies and pension schemes.
* We offer hybrid working arrangement.
Where you will be working
Dunfermline, UK
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