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Pay up to £57,946 - £68,205, plus 28.9% employer pension contributions, hybrid working with 60% home working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.
We are looking for a Senior Digital Change and Implementation Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services.
We're using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
Responsibilities
In this role, you'll help manage the delivery of change to Universal Credit and evolve how we approach release management. You'll work on large‑scale programmes, ideally with experience in continuous delivery of transactional web services, and use your skills to influence and coordinate across multiple teams. You'll lead the end‑to‑end release process for Universal Credit Full Service, a critical system supporting over six million households. This includes setting priorities, resolving conflicts, managing risks, and ensuring quality standards are met. You'll be the main point of contact for release management, liaising with infrastructure engineers, developers, and stakeholders to keep delivery on track. You'll also integrate change and release activities into agile workflows and oversee implementation planning across teams. Beyond delivery, you'll drive continuous improvement by running retrospectives and refining release processes. You'll manage stakeholder communications, user preparation, and adoption activities to ensure each release delivers real value. Regular out‑of‑hours work will be required during weekly releases, and you'll play a key role in safeguarding service integrity through effective environment and risk management.
Skills, Knowledge and Experience
* Complex Change Leadership – lead and prioritise multiple complex requirements across diverse teams, driving large‑scale operations to deliver high‑quality releases on time.
* Organisational Excellence – highly organised, diligent, with strong attention to detail and a commitment to quality that ensures successful implementation and release.
* Clear & Strategic Communication – communicate succinctly and effectively to audiences at all levels, influencing decisions and building trust across the organisation and wider department.
* Innovation & Continuous Improvement – generate innovative solutions to challenges while maintaining a strong focus on continuous improvement and operational efficiency.
Benefits
You’ll join us in one of our brilliant digital hubs in Leeds, Manchester or Newcastle‑upon‑Tyne or Birmingham, whichever you prefer. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model – you’ll be in the office about 60% of the time, and 40% home working. We offer competitive pay of up to £68,205. You’ll also get a brilliant civil service pension with employer contributions worth over 28.9%, and a generous leave package starting at 26 days. You can also take up to 3 extra days off a month on flexi‑time. We have a broad benefits package built around your work‑life balance (Y)
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