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Lead Desktop Support Engineer - £60-70,000 per annum – London
We are currently working with a growing international organisation that is actively recruiting for a talented Lead Desktop Support Engineer with a proven track record of leading, mentoring, motivating and improving a team of Desktop engineers.
The role will involve managing a number of engineers both locally and across various remote client sites while driving continuous improvement.
This is a hybrid role with 2-3 days per week on-site in central London.
Responsibilities:
* Lead a small team of Desktop Support Engineers
* Help develop and improve the team and services provided
* Monitoring and reporting of team KPIs
* Help deliver quality IT Support services across client sites including to VIPs
* Help support and maintain End User computing devices. Desktop, Mobile, Laptop and peripherals
* Manage and oversee relevant application compliance and licensing agreements
* Make researched recommendations on new tools and technologies to be used
* Act as final point of escalation for the team
* Work closely with Vendors and ensure the business is getting value and quality
* Manage and Oversee Inventory Management and assets
* Ensure relevant documentation is in place
Key Skills and Experience:
* 2+ years’ experience leading Desktop Support teams
* Proven track record of improving and motivating teams of engineers
* 5+ years’ experience in hands-on desktop support roles
* Strong Windows technologies support capabilities
* Experience supporting Mac is a bonus to have
* Experience with Microsoft Azure
* Experience with Active Directory and Exchange
* Strong skills with Incident Management
In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business
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