VodafoneThree - Team Leader - 12 month FTC
Location: Homebased Working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
This is a 12 month FTC
What You’ll Do
* You will be responsible for up to 12 Specialist Care Advisers
* You will be providing people with proactive business direction with day-to-day tactical guidance as required
* You will promote the Onsite vision and coach the VodafoneThree behavioural drivers across the team
* You will be responsible for setting objectives in accordance with the customer need and EBU Onsite business plan
* You will be responsible for the personal development of people within your business area - including training relevant to the customer service role and direct customer needs/expectations for value add in the Onsite space
* You will establish basic measurement which creates visibility of individual and team performance, and which promotes best practice across all teams
Who You Are
* You will have good analytical, planning, organisational skills.
* You will ideally have previous experience in managing people or developing others
* You will have a good understanding of the people and organizational impacts of customer care.
* You will possess strong communication and decision making skills with the ability to balance conflicting interests
* You will have a good understanding and ideally experience in Service and/or Onsite Management
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.
We use AI in different parts of our business to boost innovation, and we value your authentic experiences and achievements. During the interview, rely on your knowledge and skills to show who you are.
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